Candace Aditya Email & Phone Number

Melbourne, Australia

Melbourne Area, Australia

Accountable for the oversight and successful outcomes of multiple inbound and outbound contact centre business streams (Digital Business Sales, Customer Management and Care, Fulfilment and Operations, alongside QA and Customer Experience. Working across Telecommunications & Digital Advertising with contact centre activity including Inbound, Outbound & Chat. Responsible for management's effectiveness through delivery of Business Strategy. Direct reports include, Head of Administration & Recruitment, Sales Centre Managers, Order Provisioning & Fulfillment, Onshore Operations and Oversight of the Operations & Implementation of New Business Opportunities.Business outcomes are achieved through granular analysis of data daily and periodically, to identify risk and opportunity and drive continuous improvement. Motivating leadership to achieve consistency and collaboration to achieve sales results and customer experience outcomes.Responsible for recruitment, selection, orienting, training, coaching, counselling, and manager accountability; communicating values, strategies, and objectives; assigning accountabilities; planning, monitoring, and appraising job results; developing incentives; developing a climate for offering information and opinions. Develops strategic plan by studying technological and financial opportunities; presenting assumptions; recommending objectives.Accomplishes subsidiary objectives by establishing plans, budgets, and results measurements; allocating resources; reviewing progress; making mid-course corrections.Builds company image by collaborating with customers, community organizations, and employees; enforcing ethical business practices.Achieves Growth through locating RFQ/RFP/Tenders, Tendering, Contract Negotiation, Contract Development and Management and Relationship Management to secure and grow new contracts with existing client and acquire new business.

Melbourne Area, Australia

Strategic Business OptimisationKey Responsibilities Included:• Identifying opportunities for improving business outcomes and revenue growth,• Identifying opportunities improving employee engagement and satisfaction such as employee professional development • Identifying business inefficiencies.• Scope and plan projects to achieve business goals• Work with agency departments to ensure deliverables and project outcomes are accounted for. • Maintain strong relationships and stakeholder & steering committee engagement and satisfaction with project delivery• Review, monitor, assess and take action on potential project risks• Establish timelines and monitor progress• Ensure regular and accurate project reporting for projects• Oversight of pilotsSkills Developed• Dynamic leadership and team building skills• Strong client facing and stakeholder management skills• Knowledge and experience with a variety of project management methodologies• Successful management of multiple assignments simultaneously• Strong presentation skills

Melbourne, Australia

Provide strategic management & tactical oversight to a 60 FTE Outbound Contact Centre. The division was required to prospect and qualify leads, approach SMB’s, understand their business needs and goals, tailor Digital Advertising Solutions such as Online Directory Print, Websites, SEO, SEM & Social and account management. I was responsible for the day to day coordination of business operations including forecasting, workforce management, coaching routines, recruitment, induction, campaign management, sales strategy, dialling strategy, lead management, sales targets and motivating team leaders toward achievement of targets, product provisioning and fulfilment, quality assurance and compliance, driving best practise call flow, customer experience, incentive calculations, Analysis, reporting, maintaining client relationship (Sensis) and the mentoring, coaching and development of a management/leadership team of 6.

Melbourne, Australia

Facilitate start up of a social media sales pilot team. Responsible for advertising, recruitment, induction and training of a new team leader and staff. Oversight of the day to day operations, campaign capacity & lead management, report development, maintaining external client relationships, managing & generating sales incentives for pays, and directly accountable for the daily & monthly reporting sent to the general manager and executive team.

Adelaide, Australia

Bachelor'S Degree, Business/Commerce, General

Diploma In Frontline Management