Selected as VIP-Ranked within the Top 1% of testers-Listed as one of the top 40 testers -Recognized as having exceptionally high quality reports-Client requested on repeat tests-Clients sent multiple additional compensation to me-Known as a helpful addition to the communit-Built a report template and adjusted it based on game, project, or tone of client voice.-Listed within gane credits of 4 games

-Acknowledged as having exceptional reports-Built client trust by adding exceptional feedback-Analyzed games for consumer side issues-Analyzed games for market value-Judged games based on playability-Crafted reports on playtests based on current knowledge of the gaming market

AS NEEEDED: (2 hours monthly)Test games as assigned for playability.Craft reports for bugsWrite a report from my Point of View as a player, and any thoughts, advice, or other client-specific needs that arise during gameplay.

[1-5 hours Weekly]Curretly work to help a small indie company launch kickstarters for board games.In my role, I:Setup and review the tone, voice, and branding for Social Media. Manage Social Media SitesFocus on Community Engagement and Management Create and Craft Social Media Strategy to make client stand out amongst competitionListen to the Community for possible improvements and implement changesStream to various platforms to show gameplayCreate an influencer management systemBuild a project and social media timelineCreate engaging content for the communityHost online game nights

AS NEEEDED: (2 hours monthly)Test games as assigned for playability.Craft reports for bugsWrite a report from my Point of View as a player, and any thoughts, advice, or other client-specific needs that arise during gameplay.

Handles customer inquiries about staffing.Reviews client needs and provides solutions to meet those needs.Builds client relationships and garners trust and goodwill.Acts to support the overall needs of the Department. Works to find new and engaging ways for the department to flourish and works closely with the Support staff to help bring those to light.Supports a large team of Social Media Managers, Review Specialists, and Community Managers in their endeavors. Work with the Innovations Team to create and implement cost-cutting procedures across the Keywords Studios Organization. Responsible for a Team that:Sets and implements social media and communication campaigns to align with marketing strategies of various clients within the gaming and entertainment industry.Provides engaging text, image, and video content for social media accounts.Responds to comments and customer queries promptly.Works to create engagement activities for the team.Consistently scores well on performance reviews.

Worked to bring more customer satisfaction through the community experience by creating engaging content, working with the teams to fix model issues, managing the website, assisting in customer issues, removing copyright infringing websites, working collaboratively with sculptors and 3D modelers to help with customer feedback, conducting polls every 3 months, copywriting materials for the blog and website, mastering SEO, mastering social media marketing, and overall engaging with the customers to provide better models and work to them.

Work with Project Managers to provide an array of support.-Technical Support: Over the Web Troubleshooting various tools as provided by our clients-Technical Writing: Creating user manuals on highly technical topics-Website Creation: Creating Resource Sites and Knowledge Bases that assist our Mods and Employees in understanding the client's information and providing a Standard of Operations Procedure in a precise and concise way.-Standard of Operations: I create many of the in-use Standard of Operations procedures and policies by using client requests and then ensure it is communicated with the team.-Communicating with the Team: I am one of the key communicators when it comes to reaching the team with information such as updates and procedure changes.-Google Suite: I have been trained and learned to use multiple programs such as Sheets and Drive-Fast Learner: I am constantly having to learn new SOPs, modify them, and communicate those with the team. -Anticipating the Client's Need: I am always reviewing the information and implementing changes before the client requests or it is requested by my Project Manager-Hard-Worker: I take on all the tasks I can to ensure a project runs smoothly-Moderation: I work on several moderation projects and provide support-Customer Service through the Phone: I help create SOPs, and work to create scripting that helps offer an incredible customer service experience.

I work with customers to provide product support.

Worked with End Users to support Mac hardware and software.

I worked many jobs within the hotel, except LP and Front Desk.