Planned, developed and now teach the Customer Service Careers in the Hotel Industry class to unemployed, under employed and career transition students what it takes to obtain and succeed in jobs in the hotel industry. Teach critical customer service and professionalism skills needed in this and many other occupations.

(Hotel, Food and Beverage)Planning, budgeting, scheduling and execution of large corporate and wedding events totaling over 1.5 million a yearResponsible for maintaining privacy over 200 clients, assisting VIP clients with all needs while staying at the Inn resulting in client loyalty Determining financial status for eligibility of direct in house credit of up to 500,000Collected and posted charges on client accounts; prepared and balanced financial registers and submitted all forms to accountingCreated and presented new marketing plan that was later used for growth of 4% per quarterCommitment to the highest of standards in exceeding customer service expectationsControl day-to-day operations by scheduling labor, ordering food and supplies, and developing a strong restaurant teamEnsure food quality and 100% customer satisfaction Control Profit & Loss (i.e., plan attainment) by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions Recruit, interview, hire and train team members; conduct performance appraisals; take disciplinary action when necessary; motivate and train staff Ensure maintenance of equipment, facility, and grounds through the use of a Preventative Maintenance Plan based on company standards Ensure complete and timely execution of corporate & local marketing programs Ensure a safe working and customer experience environment by facilitating safe work behaviors of the team Ensure Occupational Safety and Health Act, local health and safety codes, and company safety and security policy are met

Management of profit and loss statements, inventory, SHRINK totals of 2.2% on 10 million in inventoryCompliance of OSHA rules and regulationsProject management of large client accounts Exceeding client expectations by providing superior customer serviceTrained and managed twenty employees; performed human resource functions: hiring, performance appraisals and corrective action including terminationsResponsible for scheduling, resolving conflicts and submitting payrollResponsible for maintaining a multi-million dollar retail facility. Secured the building at the close of each working day and performed loss prevention

Created and maintained a global internet sales website which increased business profit by 11% in first yearOrganized the international purchase of bridal merchandise worth 500,000 International importing and exporting of goods bought and soldYearly attendance to view critique and purchase the year’s newest bridal fashionAssisted clients in making decisions on large ticket purchases