• Managed a team of customer success representatives, providing leadership, guidance, and support to ensure that customer needs are met and exceeded.• Developed and implemented strategies to improve customer retention and satisfaction, resulting in a 19% in customer retention over a 12 month period.• Utilized customer relationship management (CRM) software to track and manage customer interactions, identify trends and issues, and develop personalized solutions to address customer needs.• Conducted regular customer check-ins and reviews to assess customer satisfaction and identify opportunities for improvement.• Worked with cross-functional teams to resolve complex customer issues and escalate urgent matters as needed.• Assisted in the development and execution of customer onboarding and training programs to ensure a smooth transition and successful integration of new customers.• Taken customers through tailored success plans as soon as they become a customer, ensuring a clear understanding of what success means to them from the start.• Provided continual support and proactive suggestions to make our customers' businesses more successful through the use of our platform.• Worked closely with technical account managers and the development team to integrate our platform, troubleshoot technical issues, and provide 2-way feedback.• Effectively communicated with various departments within our customers' organizations, including product, tech, and marketing, to establish a clear understanding of the benefits our platform brings to each department.• Transferred my expertise of our platform to customers, helping them become super users.• Worked as part of a team to bring our collective knowledge to work for each customer's success.• Maintained an analytical attitude, using data to best understand our customers and how we can better help them.

Worked in sales building teams collaborated with keystock holders to get projects completed in a timely manner and updated programs for sales. Meticulously created a budget for each project and completed every project in a timely manner.