Candace Masini, Mba Email & Phone Number

Clayton, Nc, Us

• Successfully trained and directed team of seven, responsible for overseeing the repossession process of troubled assets through the utilization of Consolidated’s proprietary SAAS (IBeam).• Presided over the largest customer base within Consolidated, consisting of 40 plus lending institutions while maintaining an exceptional retention rate.• Provided ongoing coaching to assist with employee growth and organizational contribution, in addition to conducting monthly and annual reviews.• Partnered with Sales Executives and facilitated the on-boarding and launch process for over 20 new national accounts.• Conducted daily audits of customer portfolios within SaaS dashboard, ensuring departmental adherence to SLA’s were being met.• Led monthly touchpoint calls with clients to review recent performance metrics, service levels and address any concerns in an expedited manner. • Collaborated with the development team and provided insight on continuous improvement to enhance and streamline the user experience. • Tested SaaS functionality prior to feature rollouts.• Successfully spearheaded execution of the first custom automated workflow within IBeam, leading to the implementation for all other clients.• Established pre / post recovery model for the operations department, leading to improved recovery percentages and performance with the company's 8 key SLA metrics.

Raleigh-Durham, North Carolina Area

• Proactively contacted current and potential clients throughout NC, SC and VA via phone and email to generate sales of seasonal banners, holiday lighting and decorations.• Targeted inactive and competitive accounts for conversion.• Created proposals and PowerPoint presentations for Mosca sales executives to present to retail property managers, cities and municipalities, illustrating optimal lighting and decor setup for large light shows.

Garner, Nc

• Implemented marketing and advertising strategies including: in store promotions, trunk shows, paid media and digital marketing.• Created company's business plan for application of SBA loan, which was approved and granted in the amount of $100,000.

Master Of Business Administration (Mba), Marketing And Management

Bachelor Of Business Administration (Bba), Business Administration

Activities and Societies: Member of SAM Club (Society for the Advancement of Management), Women's Varsity Golf Team 1990-1992