Candace Bain Email & Phone Number

Waldorf, Maryland

• Analyze, research and resolve problems and discrepancies related to member accounts/loans.
• Assist current and prospective members with Navy Federal’s products and services (i.e. loan processing, credit card applications and new accounts).
• Ensure cash and other negotiable instruments are handled properly.
• Identify opportunities to cross service products and increase product penetration.
• Understand and comply with federal and other regulations relating to financial products and services. Resolve member’s account discrepancies.
• Screen incoming members to determine if issues can be resolved quickly to reduce customer’s wait time.

777 Woodward Detroit, MI

• Pre-screen members to determine if they are eligible for home care based services.
• Authorize home care based services and input the corresponding contact codes.
• Adjust and authorize service level plans in accordance to state regulations.
• Schedule home and facility visits for Community Care Coordinators.
• Assist Community Care Coordinators in the oversight and monitoring of at home personal care services.
• Initiate/maintain community resource arrangements such as meals on wheels and purchasing of medical supplies.

West Oaks, Novi, MI

• Utilize knowledge of sales floor as well as an online database to locate merchandise for customers.
• Inspect merchandise for quality and consistency during each transaction.
• Examine merchandise that has been returned and decide how to categorize the item according to company policy.
• Provide outstanding customer service and promote the DSW rewards program to each customer.

Greater Detroit Area

• Planned, explained and instructed mathematics principles for 9th through 11th grade students.
• Developed and presented a program of instruction corresponding to the ability and grade level of each student.
• Planned, created and organized weekly lesson plans.
• Communicated orally and in writing with parents and students to discuss and evaluate academic performance.
• Developed students socially by providing counseling, support and guidance.
• Organized, coordinated, and implemented senior events and maintained vendor accounts for fundraising activities.

Greater Detroit Area

• Planned, instructed, and evaluated the delivery of the established curriculum for up to 30 students per class.
• Analyzed, evaluated and critiqued a variety of mathematic programs and concepts for a variety of students.
• Created and organized weekly lesson plans.
• Communicated orally and in writing with parents and students to discuss and evaluate academic performance.
• Developed students socially by providing counseling, support and guidance.
• Tutored 6th and 7th grade students in summer and after school programs.

Greater Detroit Area

• Designed and implemented instruction for a 6th grade geography class.
• Created hands on experience for students to connect them to society.
• Developed students socially by providing support and guidance.
• Created a portfolio of tasks accomplished throughout the year according to guidelines.

Master Of Science In Management, Human Resources Management/Personnel Administration, General

Currently enrolled in the Master of Science in Management: Acquisition and Supply Chain Management Program.

Teaching Certificate, Secondary Education And Teaching

Activities and Societies: 2009 Kappa Delta Pi International Honor Society for Teachers 2008 Phi Sigma Theta National Honor Society 2008.

Master'S Certificate, Project Management

Professional development program that provided me with the knowledge and skills of project management.

Bachelor'S Degree, Multi/Interdisciplinary Studies

Major - Interdisciplinary Studies in Social Science Minor - Mathematics

Bachelor Of Science (B.S.), Interdisciplinary Studies In Social Science W/ Mathematics Minor

Activities and Societies: 2009 Kappa Delta Pi International Honor Society for Teachers 2008 Phi Sigma Theta National Honor Society 2008.