Christopher Anderson Email & Phone Number

North Richland Hills, TX, US

Southlake, Texas, United States

• Creates and implements company quality standards.
• Accomplishes quality assurance objectives by monitoring, reviewing, and enforcing policies and procedures.
• Trains and motivates employees to ensure that quality standards are met.
• Achieves quality assurance operational objectives by contributing to information analysis.
• Prepares quality documentation and reports by collecting, analyzing, and summarizing information and trends.

• Built relationships with professional referral partners who refer clients seeking reverse mortgages.
• Work with referral partners (financial planners, attorneys, CPAs, etc.) to provide trusted advice and originate reverse mortgages.
• Interview applicants to help determine whether a reverse mortgage is the right option.
• Keep informed of trends and developments in the reverse mortgage industry, as well as changing rules and regulations pertaining to reverse mortgage products… Show more
• Keep informed of trends and developments in the reverse mortgage industry, as well as changing rules and regulations pertaining to reverse mortgage products.
• Engage with both internal and external business partners to develop, maintain and enhance relationships.

Miami, Florida, United States

• Directly responsible for the management, coaching and development of personnel under the Processing, Underwriting and Closing Channels. Includes Performance Management and/or terminations.
• Recruit and retain top operational talent. Collaborates with Regional Sales Manager with projections and also recruiting, if needed.
• Directly responsible for proper execution of processing, underwriting and closing capacity plans to ensure quality and service levels are being met… Show more
• Directly responsible for proper execution of processing, underwriting and closing capacity plans to ensure quality and service levels are being met consistently.
• Review escalations from customers, Underwriting Managers and or Processing/Closing Managers.
• Responsible for review of investor, regulatory, compliance, agency and QA/QC Reports and implementation of action plans for continuous improvement based on risk findings. Show less

Southlake, Texas, United States

• Managed a team of 10-15 high performance mortgage auditors
• Recruit and onboard new team members including screening applicants, conducting interviews and completing orientation and training
• Facilitate team meetings, trainings and one-on-ones to review and notify team members of processes and processes and procedures to ensure productivity and quality
• Frequently meet with 100+ assigned clients to identify specific needs and ensure they are met
• Perform quality control audits… Show more
• Perform quality control audits of team members' files to ensure quality, accuracy and completeness Show less

Plano, TX

• Conventional and FHA underwriting experience (Streamlines, Total Scorecard and Manual underwriting)
• Analyzed loan-to-value ratios, debt-to-income ratios, credit reports, applications, income and asset documentation, appraisals, and other loan documentation to ensure that each loan meets the standards set forth by.
• Efficiently communicated with internal and external partners to procure… Show more
• Efficiently communicated with internal and external partners to procure appropriate information necessary to finalize the loan process
• Maintained current knowledge of all updates in loan underwriting and mortgage industry guidelines
• Communicated frequently with internal and external partners to insure superior customer service

Irving, TX

• Responsible for the underwriting of conventional and Jumbo mortgage loans to insure compliance with established policies and requirements.
• Acted as trainer/mentor for Mortgage Underwriter I, II positions
• Maintained a current knowledge of existing laws, statutes, regulations, ordinances, policies and procedures pertaining to real estate and mortgage lending.
• Worked jointly with loan originator and processor to ensure alternative solutions are considered to meet both the… Show more
• Worked jointly with loan originator and processor to ensure alternative solutions are considered to meet both the borrowers’ expectations as well as investor guidelines.
• Assisted in maintenance of company list of approved appraisers within the division.

Irving, TX

• Reviewed and analyzed unsecured loans and lines of credit
• Responsible for end to end loan processing, from initial receipt of loan application to credit approval stage within specified parameters
• Responsible for reviewing individual loan application for completion of required documentation
• Responsible for continuous interaction with sales and operations unit for efficient loan processing
• Responsible for meeting customers to assess their credit worthiness
• Ensured that… Show more

St. Louis, MO

• Worked closely with closers to ensure closing date were met and closing packages were sent in a timely manner
• Provided direction, feedback and coaching in quality and productivity opportunities
• Assisted closing attorneys and title companies with conflicts
• Managed a pipeline of 150+ files while assisting with scheduling conflicts within the company
• Maintained quality control standards

St. Louis, MO

Gathered all loan documentation needed to provide to the underwriters for review, ensuring all loan documents are provided in strict accordance with investor, agency, and all applicable state and federal regulatory guidelines. Tasked with meeting all processing time frames set by Citigroup to mitigate risk. Communicated with borrowers and carefully.