Coordinated administration of VONA’s annual writing workshops, from the application process through distribution of certificates.Monitored timelines and kept projects on track to meet all deadlines.Primary contact for students, ensuring questions and concerns were addressed quickly and with kindness.Provided technical assistance to faculty, students and other volunteers.Served as moderator on public forums (Slack and Discord) and Zoom administrator, managing the account (including license assignments) and event management.

Volunteer one day a week answering calls from residents looking for help in paying for their prescriptions.Create client record in database, receive detailed prescription info, call pharmacy for pricing and determine whether the cost is within our budget. Primary coordinator between client and pharmacy until medication is approved.Responsible for approving other financial aid, such as gas and bus tokens.Provide referrals to other city or non-government agencies for needs HELP does not provide.

Wrote articles for company blog on topics ranging from conference best practices to hybrid workProduced web and audio conferences of varying sizes (from small team meetings to large government webinars and corporate town halls)Recommended settings and practices tailored to each client's needs to ensure a successful eventHosted events and provided technical assistance to speakers and attendeesManaged Q&A, polling, and attendee engagement

Promoted to Web Content Specialist at ASID in 2006. This was a new position created to make the association's web site more dynamic and member friendly.Served as a primary lead in the re-launch of the ASID Web site. Reviewed existing content, editing/rewriting when required; created content migration spreadsheet; oversaw usability testingCreated and maintained a sub-site for the annual conference, including making basic edits to video and audio to create brief clips from the event to share online.Monitored posts on the members-only social network to stay on top of member concerns and make recommendations for new web content.

Primary customer service for designers preparing for the national certification exam and student members (students comprised 1/3 of Society membership)Responsible for data integrity of student member records and event registrations during association database conversion.Processed all STEP workshop registrations (for designers preparing to take the national certification exam), assisted chapters with marketing, shipped workshop materials and oversaw committee assignments and new projects.