Candice Lin Email & Phone Number

澳門特別行政區 氹仔

- Leading a departmental training team with 6 team members- Identify training needs, create training plans, and deploy effective training programs- Identify and access future and current training needs through job analysis, annual performance appraisals and consultation with director- Deploy variety of training methods- Monitor and Evaluate training program's effectiveness- Resolve any specific problems and tailor training programs as necessary- Work cross departments and to deliver Casino Marketing products and resort-wise product

澳門特別行政區 氹仔

- Organize and conduct Service/ Sales/ Tele On Board Trainings, casino/ resort product knowledge and soft skills training- Create written and visual training materials- Design training and course schedule- Organizing digital, paper files as well as copying and scanning documents or other ad-hoc administrative tasks

澳門特別行政區

- Responsible for developing and maintaining coded players both phone calls and in-person- Meet designated personal target - Responds to and consistently meets the needs of players- Keeps track of existing products/services and/or progress on new initiatives and promote to players

澳門特別行政區 氹仔

- Interact with customers and ensuring they have a positive experience- Provide a high level of customer service to VIP players, give personalized attention and resolve issues during their stay in casino- Based on their level of play and arrange all-round care (transportation, accommodations, dining and other services)- Maintain a well relationship with players

澳門特別行政區 氹仔

- Assists customers in providing them with information like product or service quotes- Makes rapid and accurate calculations- Updates job knowledge by participating in educational training- Observes the sales process by assisting sales representatives in acquiring new business

Bachelor'S Degree, Applied English

Advertising Design

Rotary Internation Exchange Student