Candice Schell Email & Phone Number

Melbourne, Vic, Au

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

I lead three business units, V/line services, charter and school services and customer experience, for one of Melbourne’s largest bus and coach operators. My team included sales consultants, operational and planning team, customer services agents and bus drivers. Selected Accomplishments:- Redesign of services and business unit structure to manage the emergence from COVID restrictions in a financial sustainable model. - Responsible for the generation of a $15 million of revenue meeting an ambitious budget and the successful delivery of services in a restricted labour market. - Manager responsible for recruiting and training, coaching and mentoring of a team of 9 direct reports and 60 drivers. - A key member in the line of responsibility for the managing compliance with National Heavy Vehicle Regulations (NHVR)- I was the point of escalation for any customer feedback involving regulatory bodies such as the Public Transport Ombudsman or Victorian Equal and Human Rights Commission and successfully resolved all cases through negotiation.

Melbourne, Victoria, Australia

I lead a team at this boutique relocations company which focused on assisting older people to downsize and relocate. We offered a complete service involving, planning, packing, moving, disposal and property cleaning and maintenance. I lead a team of 10.

Melbourne, Victoria, Australia

Melbourne, Australia

I was Community Manager of one of Australia’s largest retirement living communities, home to over 400 senior residents. I managed this community through the COVID19 pandemic as an essential worker in a high-risk environment. Selected Accomplishments:- Preparation, management and control of village budgets and financials with annual expenditure of over $5 million AUD.- Team leader responsible for recruiting and training staff, coaching and mentoring of a team of 20 on a 24/7 roster.- Owners Corporation Manager in compliances with the Owners Corporation Act.- Monitoring and reviewing compliance in relation to the Retirement Villages Act.- Overseeing facilities maintenance and repairs on a 30-acre broad acre community comprising of 354 units, a multipurpose community and recreational centre and a 36 apartment supported-living complex.

Melbourne, Australia

As National Marketing Manager for this iconic family owned recreational vehicle (RV) manufacturing business my role is to lead all internal and external marketing initiatives to increasing sales and profitability by developing, implementing and executing varied marketing strategies across multiple channels whilst achieving brand innovation and preference.My initial challenge was to oversee a development and role out of brand strategy, brand architecture, style guides and branded initiatives. This necessitated the development of a bank of product and lifestyle resources including photography, video and written material.Simultaneously it was a priority to work on the development of a comprehensive digital strategy including the roll out of a conversion rich website, social media platforms and advertising strategy. A key function is to directly manage effective partnerships with external, creative, media, production and digital providers.An early highlight was the leveraging the 30-year anniversary of the business into a multi staged PR opportunity, which included the unveiling of a special RV at industry and press celebration event.I identified and prioritised the need to focus on developing and delivering a consistent co-ordinated Customer Experience strategy and program, a first for the company. This implementation of this program requires a highly consultative approach as significant components of the program are delivered through our dealership partners.A recent success has been the development and launch of a digital community website to further enrich the brand engagement and gain valuable customer insights. This type of brand driven digital community creation a first for the RV industry.

Candice Brittain

Providing marketing consultation to SME organisations. Working with clients to develop marketing strategy, marketing plans and deliver tactical assistance as required with activities such as website development, social marketing, digital marketing and event management.One of my major clients asked me to join them on a full time basis which necessitated closing the business.

Eltham, Vic

A temporary role to assist the business during a period of transition. I was a senior member of the DBC2 team managing a portfolio of clients and contributing to the leadership of the business.Business DevelopmentAccount ManagementMarket Research Digital Media StrategyHuman Resources Management

Melbourne, Australia

A role that combined both operational functions such as office, volunteer and program co-ordination with fundraising and development and communication tasks. Key success in this role included;Organising the 30 year celebrations for 120+ guestsDevelopment of a new organisation website and fundraising collateralEstablishment of online fundraising systemsDesign and implementation of central organisation database Development and day-to-day management of social media platformsGrant writing and securing over $60k in program fundingEstablishment of a national fundraising event -disConnect to reConnect Establishment of regular donor program contributing $30k per year to the organisation.This was a part time role in a location that supported the needs of my young family.

Canberra, Australia

I joined the not-for-profit organisation Communities@Work first as a consultant to assist in a web development project. I was then offered a "New Initiatives" role that transitioned, after a organisational re-structure, into the newly established role of Manager, Fundraising and Partnerships.As this role was new to organisation I played a key role in the in the development and implementation of fundraising, marketing and communication strategies. This included the 2010 marketing plan, five-year strategic plan, the OzHarvest Canberra case for support and fundraising plan.I was successful in working alongside the Communities@Work board and executive team to establish a new fundraising role and managing the implications in public communication strategies.Grant and tender writing was a key function of this role. I was worked on 7 major grants generating over $400,000 in new funds.I lead the development and implementation of a fundraising strategy for OzHarvest Canberra resulting in over $150,000 in new funds, through a combination of sponsorship, grants, events, public appeals and donation strategies.The development of a range of very successful and ongoing partnerships for OzHarvest Canberra, including becoming the major charity partner of the CA Brumbies (Super 14 Rugby Union franchise), and a media partnership as the charity of choice for the local TV Network-Southern Cross Ten.The role utilised my excellent interpersonal skills, requiring the confidence and ability to communicate with all stakeholders across the organisation. An average day may have included;Leading a short workshop with a group of young graffiti artists looking for funding options.Pitching to a major business for naming right sponsorshipBeing the key note speaker at a Rotary Dinner Participating in a strategic planning session with the board of management

Canberra, Australia

As a part owner of this business my time was split between working on the business and providing marketing consultancy service to clients. Business management tasks included facilities, financial and team management. Client services functions included breaking down strategy into tasks, briefing in jobs to internal and external resources and traffic control of jobs, concluding with analytics and reporting of services provided.

Canberra, Australia

A change in family commitments meant that the "gypsy" lifestyle of a hotel management career was not longer suitable. I took the opportunity to take my business development, communications, human resources and event management skills and apply them to a new industry.Lennock Motors is a large family owned motor vehicle dealership located in the south of Canberra. My role was to support the Dealer Principal and senior management team across a range of functions including, marketing, HR, training and system management.

Canberra, Australia

Reporting to the CEO of this national professional association my role was to plan and deliver major national events and provide support services to state committees.

Fiji

A residential position on this exclusive and isolated Fijian Island resort. Responsible for the day to day running of the resort and management of the 100+ team. Considered one of the most exclusive 5 star resorts in the South Pacific, Yasawa Island resort provided a luxury tropical escape for the worlds most discerning travellers. The Yasawa team where 95% Fijian with many recruited from the local villages. As resort manager it was my role to deliver on the 5 star expectations of guests in remote tropical location.

Queenstown, Otago, New Zealand

Contract position

Queenstown, New Zealand

Contract position

Queenstown, Otago New Zealand

Brisbane, Australia

Rotorua, New Zealand

New Zealand

Dip. Hca, Hospitality

Hotel and Catering Management

Equivalent Of Year 11