Candice Sergeant Email & Phone Number

Cape Town, Western Cape, South Africa

As the Ecommerce Product Manager, I manage the business strategy, marketing and roadmap of Netcash’s ecommerce product vertical alongside the Marketing, Partnership, Technical and Product teams. This includes our payment gateway solution, its multiple services and payment methods, as well as our white-label SaaS ecommerce platform product, with global partner Ecwid by Lightspeed. Netcash’s websites (external and internal) have also fallen under my area of expertise and influence, where I assist multiple teams to optimise customer experiences through CRO, data analytics and UX best practices. Developing the product vision, product marketing strategies, sales and support streams, designing and testing user experience updates, initiating product development specifications, nurturing strategic partnerships, and optimizing performance are key responsibilities of the role.

Cape Town, Western Cape, South Africa

I worked as the Ecommerce Product Owner for Netcash Shop, a SaaS ecommerce solution under the Netcash umbrella of products. As an official reseller partner of Ecwid by Lightspeed, one of the top 5 ecommerce solutions globally, my team and I drive the growth strategy for the Ecwid product within the South African market. This includes app development with key local partners, pricing, top to bottom of funnel marketing, product roadmapping and development, user experience design and testing, sales and support, and competitive positioning.

Cape Town, Western Cape, South Africa

I worked for one of South Africa's top payment solution providers, onboarding part-time as the Digital Product Owner for Netcash Shop until September when I began work full-time.

Cape Town, Western Cape, South Africa

I work with The Red & Yellow School as the industry expert tutor for their part-time, online Product Management course. The course is aimed at professionals looking to add to their current skillset by upskilling in the new, developing field of product management, from customizing their CV through to a final, complete product development project. Alongside Red & Yellow’s excellent course coordinators, I provide industry and first-hand insight to the students on the course in assignment marking and tutoring sessions.

Cape Town, Western Cape, South Africa

As Head of Product Marketing, I led a team of up to 6 individuals to drive the region specific (SA, UK) TTL marketing and technical product strategy alongside Product, Performance, Engineering and Partnerships teams.

Cape Town Area, South Africa

I created and implemented the Hi Online digital brand strategy, which included:- Achieving annual online revenue targets- Developing strategic retail media partnerships with global partners like Samsung, Nintendo, Huawei, & more- Developing the omni-channel customer experience- Managing & developing the ecommerce team- Managing internal brand partnerships and referral opportunities- Driving SEO, UX, CRM, paid media, content and influencer strategies- Managing multi million Rand business projects to drive Ecommerce and business efficiency- Managing and developing the fulfilment strategy and channels alongside the Operations and Planning teams- Performance management of the online team

Cape Town Area, South Africa

- Social media strategy & community management- Social media advertising- Email marketing strategy- CRM strategy- Lead generation- Content marketing & creation- Copywriting & editing- Liaising with designer & suppliers to produce collateral for ATL, BTL- Blog & website management: WordPress- Digital PR- Event management and sponsorships

Cape Town Area, South Africa

Responsibilities included:- Managing logistics for the Art-On-Demand, Tech & Home Departments- Managing and building key external supplier and logistics partner relationships, including negotiating and implementing strategic changes- Working within the Supply Chain and Buying department teams to meet objectives- Stock-to-Studio process coordination- Customer support liaison to deliver excellent customer service- Cross-departmental liaison with Merchandising, Buying, Customer Service and Finance- Managing the Logistics team including daily tasks, projects, hiring, and development- Researching and testing of new shipping, packaging, and CRM methods for eCommerce- Imports and exports management- Initiating, researching, and implementing new systems & Logistics projects- Assisting the Marketing & Content team by doing social media audits, customer survey research, Google Analytics results reports, and more.- Monthly Logistics department KPI reporting to Directors

Ishikawa, Japan

Responsibilities and Activities:- Lesson content development & assistance- Motivating young learners of English- Promoting international relations and understanding- Teaching English at junior high school level- Creating and improving teaching methods for second-language learning- Creating and maintaining good relations between local residents, education and international exchange related individuals and organizations in the region- Ad-hoc English-Japanese, Japanese-English translationOther Positions Held:- Ishikawa JET Blog contributing author:Researching, translating, and promoting events and other opportunities that are to the benefit and interest of the Ishikawa JET community. This also includes the promotion of Ishikawa prefecture, specifically Kanazawa City to any outside readers, too.- AJET Ishikawa (Association of JETs): Central region representative:Collecting funds, creating, and executing ideas for events for the local JET community for the sake of international exchange and charity. Working as a team and communicating with the members of AJET is essential to our success.

I translated email communications between Highline Tours & Travel and their Japanese clients i.e. from Japanese to English, and English to Japanese. In both English and Japanese communications, maintaining a professional tone, and conveying the correct information timeously was of great importance.

I taught the Marketing II class twice a week in order to increase their understanding of the course material, as well as help them with their assignments. Liasing with the course lecturers, administrative personnel and the students, planning tutorials and marking students' work were all a part of my duties.

I worked as a brand promoter for Exposure Studio for 3 years. Self-motivation and organization, the ability to take the initiative and adapt to various situations that arose, as well as an increased ability to communicate professionally are all skills that I gained from this particular job. During my time with Exposure Studio, I was selected for special promotions teams on brands such as Glenfiddich.

B.Bus.Sci, Marketing (Hons)

Team Leadership Programme, Completed

I completed a team leadership training programme alongside other line managers over the course of 3 months and 3 modules. The programme.

Creative Thinking, Completed

I attended a one-day workshop with other managers from various departments on creative thinking, including: - Leading & facilitating.

Social Media Course, Social Media, 80%

8-week long, comprehensive social media certificate course, endorsed by USB-Ed.

Digital Copywriting, 92%

5-week practical course in Digital Copywriting.

Digital Marketing Certification, Digital Marketing, 80%+

High School Matric Exemption With Distinction