Candice Thomas Email & Phone Number

Arlington, Va

Manage Class A+ luxury asset of 699 units that includes retail and over 20,000 sq ft of amenity space

Arlington, Va

Partner with Regional leadership to effectively manage capital and operating budgets Hire, train and develop high-performing associatesSuccessful sales manager, leading sales team to win multiple sales and customer service awardsConsistently exceed budgeted occupancy and company metrics goals Deliver superb customer service, assisting in the resolution of challenging issuesAchieve income growth through effective market pricing and achieving high resident retentionSelected by Regional Manager and OTD department to plan and co-facilitate leasing class for all sales professionals in the regionNegotiate bids and contracts with vendors to ensure the highest quality work and best ratesPlan and execute successful resident events Perform coaching and counseling to provide effective feedback and improve associate performanceMonitor market and pricing and input data in LRO in order to maximize revenue and ensure competitive pricingManage budget, bill payment and orders utilizing OPS Technology, consistently recognized by Financial Services Director as top in the DC portfolio in relation to proper execution of data

Arlington, Va

Manage the operations of a 212 unit luxury mid-rise loft building in the Pentagon City area Create and manage a capital and operating budget along with Service Manager, including projecting expenses, analyzing invoices for accuracy and managing bid processWork with Pricing Analyst to offer the most competitive pricing and achieve maximum revenue growth while maintaining budgeted occupancyLead sales team to consistently exceed leasing goals, often winning contests and awards for stellar sales and customer service performanceResponsible for all rent collection, maintaining a low delinquency below 2%Manage all resident relations issues with proactive, empathetic and genuine approachPrepare and send all written correspondence to residents, guests and corporate officers with sharp attention to detailExtremely business-minded with the innate ability to balance customer service and making the best business decisions for the companyInput and follow-up on service requests to ensure resident satisfactionWork with Service Manager to conduct all preliminary make-ready apartment inspections to guarantee the highest quality product is being provided to new residents

Dc/Md

Provided effective support to the Community Manager Ensured accuracy in all operational procedures and paperwork, including application processing, resident lease files, move-out statements and financial reports Completed all financial tasks including rent processing, bank deposits, sending and following up on delinquent notices and making all account adjustmentsResponsible for all legal filing and court processSuccessful in leading a sales and concierge team with emphasis on providing high level customer service to guests and residentsReduced delinquency in challenging markets from 7% to under 1.5% through proactive and persistent collection effortsIncreased resident retention in transient DC rent control market by 50% from 2012 to 2013. This was accomplished through creation of systems and programs for resident follow-up and excellent customer serviceSelected to be an Assistant Manager Coach as part of the on-boarding of new Assistant and Community ManagersIn my Assistant Manager role, I worked in 3 different buildings in 3 different markets through promotional opportunities so I also possess a high level of adaptability and ability to thrive and learn new markets quickly

Owings Mills, Md

Provided top notch customer service to residents and guests Leased apartments for luxury mid-rise and town home community Consistently exceeded sales goals, earning the prestigious Million Dollar Club Sales RewardAssisted residents with challenging issues, always going above and beyond to ensure resident satisfactionPlanned community events for over 300 residentsConducted market surveys and outreach to stay up-to-date on competitors in the area and effectively overcome objections

Olney, Md

Assisted the Property Manager with the management and leasing of a 132 unit community. Expertly leased apartments maintaining a closing ratio of above 25% Processed all rent payments accurately using AMSI and MRIInput all service requests and communicated with maintenance team to ensure timely and accurate execution of work Inspected apartments to ensure homes were in pristine condition prior to move-inPrepared weekly market research and frequent outreach to remain current on the market trends and drive sales