Candice Wright Email & Phone Number

Delivered exceptional sales results, exceeding monthly sales plans, and credit goals. Performed monthly business reviews, daily reports on sales goals and productivity. Oversaw daily operations as a key carrying manager. Utilizing CRM to reach our customers, provide customer service and close sales. Oversaw our top pro business accounts, consistently delivering sales results and building strong and lasting business relationships. Utilize the installation management portal to sell, and follow up on customer installs, through their entire remodeling process.Daily, weekly, and bi weekly shipping and receiving, andpreform monthly cycle counts on the warehouse inventory. Utilizing the forklift in the daily operations of the warehouse. Drive sales, meeting or exceeding personal sales goals,with consistent results. Develop strong customer relationships, through face to face selling.

Successfully Managed both merchandising and sales departments such as Paint Department, Lumber Department, Building Materials, and the Business Contractors sales desk. Increasing the sales performance by over 40% above plan, as well as reducing shrink and increasing profitability. Developed and implemented successful customer service initiatives resulting in improved customer satisfaction ratings. Delivered excellent customer service, driving quality shopping experiences.Coordinated daily activities to ensure timely completion of tasks within established deadlines.Developed comprehensive training plans and programs to equip 25 direct associates and over 80 store employees with necessary skill sets for success.Evaluated employee performance regularly and provided constructive feedback for growth opportunities. Managed inventory through, weekly and monthly inventory audits and cycle counts, as well as ordered materials as needed to support our supply and demand needs. Provided proactive leadership by motivating team members through positive reinforcement techniques. Obtain new business by cold calling and setting up meetings in the field. Utilizing public building records to obtain business information to set up sales meetings and win new pro contracts.

Successfully managed appliances and kitchen and bath sales departments with regionally recognized sales results. Communicated product features, advantages, and benefits to customers. Adapted to and remained flexible in changing, fast-paced work environment. Built pipeline and assisted with customer requirements across all points in the sales cycle.Generated future business through a deep understanding of customers and their needs. Promoted product-related services and plans such as installation, delivery, credit financing, or extended protection plans. Trained 120 store associates on sales techniques driving the associate involvement from the company goal of 28% to over 50%. Managed day-to-day operations related to sales such as order processing and invoicing. Provided exceptional customer service through regular follow-up calls, emails, and visits. Coordinated installs following up on all special order projects, trouble shooting product and installation issues, and mitigating losses through customer complaints by negotiating compensation. Developed and hosted product knowledge classes, along side our installers, service providers, and vendors, to further train and deepen the store employees understanding of the sales process. Organized community events and attended conventions to obtain new clients for sales of special services and gain new leads to build pipeline.