Candice Brown Email & Phone Number

Atlanta, Georgia, Us

Performs as SME of the Ad Experiences, Data Studio, Measurement Studio, a d Web Experiences products in the Terminus Platform, utilizing technical expertise and platform knowledge to analyze and troubleshoot customer inquiries and issues submitted through Zendesk. Present effective resolutions to customer issues by coordinating with the Product, Engineering, Customer Success, Data Operations and Ad Operations teamsTrack incidents and service requests through Jira, ensuring problem ownership and promoting customer satisfaction Collaborate with Support Manager to identify and implement a new categorization taxonomy within Zendesk to ensure more accurate data for reporting trends in customer submitted tickets.Provision and manage user credentials using Okta.Utilize Postman to test and run API calls.Assists with writing and maintaining internal and external support help articles.Provides recommendations for product and platform improvements.

Atlanta, Georgia, Us

Atlanta, Georgia, Us

Performs as SME of the Ad Experiences product in the Terminus Platform, utilizing technical expertise and platform knowledge to analyze and troubleshoot customer inquiries and issues submitted through Zendesk. Present effective resolutions to customer issues by coordinating with the Product, Engineering, Customer Success, and Ad Operations teamsTrack incidents and service requests through Jira, ensuring problem ownership and promoting customer satisfaction Collaborated with Support team to identify and implement a new categorization taxonomy within Zendesk to ensure more accurate data for reporting trends in customer submitted tickets.Provision and manage user credentials using Okta.Utilizes Postman to test and run API calls.Assists with writing internal and external support help articles.Provides recommendations for product and platform improvements.

Los Angeles, Ca, Us

Los Angeles, Ca, Us

Create and resolve customer requests that are filed as Zendesk support tickets. Work cross-functionally to optimize the business processes related to support requests for customers.Handle all Level 1 requests including basic questions, problems and system-wide impacts; quickly and efficiently triage said requests with the appropriate priority level.Assist Engineering Support with Level 2 business scenarios and remediation by testing out solutions and performing root cause analysis.Participate as necessary in operational and reporting activities necessary to support specific initiatives and new product deployments.

Ontario, California, Us

Worked alongside the CFO to develop and maintain interactive templates, charts, reports and dashboards for 2 local Hospitals using various business intelligence toolsUtilized analytical tools and systems to design queries to extract data needed for report generationProvided quantitative analysis and trending for departmental charges, physician and employee productivity, operations efficiency; trends and evaluates insurance payments

Denver, Co, Us

· Manages, customizes and prepares periodic and ad hoc reports and dashboards on department activities including productivity, cash collections, and status of accounts receivable, unbilled accounts, allowances, adjustments, active patients, audits and financial reporting· Analyzes reports and compares information against previous history, when possible, to determine the cause and ensure that any anomalies are brought to management's attention· Performs daily bank reconciliation and weekly credit card reconciliation of payments received vs. payments reflected between multiple systems of record· Exhibits a strong aptitude and interest to find the details in business process execution· Work across various teams within and outside of Revenue Operations to accomplish large projects· Monitor revenue cycle teams in order to develop and implement Standard Operating Procedures as well as perform time studies to set productivity standards, while ensuring compliance with SOX regulations· Able to identify and analyze business problems, find opportunities, and offer solutions· Load, manipulate, audit, and report on data using Excel Pivot Tables, V-Lookups and Formulas as well as Tableau and Oracle SQL Developer· Achieves department and organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments- Huron TRAC system coordinator - Primary point of contact to address any barriers related to implementing and resolving requests. Responsible for ensuring that tool is utilized to best maintain and improve on performance. Prioritizes all support requests and performs daily maintenance activities. Actively participates in UAT. Communicates information on open requests, methodology and technical best practices to business stakeholders.

Frisco, Texas, Us

Medicare Collections for Medical Facilities in Kentucky

Maitland, Fl, Us

Medicare Collections for Medical Facilities in Kentucky