As Executive Administrative Officer at Carers ACT, I provide essential support to the Chief Stakeholder and Engagement Officer, ensuring smooth administrative operations, coordinating impactful projects, and fostering meaningful stakeholder engagement. My role is dedicated to enhancing our capacity to support carers and strengthen our community-focused mission.

Dedicated Business Support Officer and Executive Assistant to the CEO, specialising in delivering comprehensive support to elevate business operations. Proven expertise in managing executive schedules, orchestrating high-profile meetings, and handling sensitive information with the utmost discretion. Adept at fostering seamless communication across all organisational levels.

As Bid Coordinator, I collaborate with different directors and solution managers in developingresponses to tenders and proposals backed with data.- Information gathering and lay out of the Request for Tender (RFT) and Request for Proposal(RFP) documents- Coordinate meetings for key contributors directly involved in the sales pitch/proposal- Ensure that all bid materials are complete, factual, streamlined, and finalised.- Formatting and content revision/update in PowerPoint presentations, handouts etc.- Records Management of the Bid Library- As Interim Executive Assistant, I support the CEO plus the Leadership and Corporate Team inSydney office. (Period: EA to CEO on leave July 2 – 25th, EA to CEO resignation effectiveDecember 7th – January 31st)- I worked with the General Counsel for documentation requests across APAC, chase relevantsignatories, get the documents authorised by the relevant country’s embassy (China paperworkauthentication) Special Projects and Ad hoc Tasks:- Corporate Benefits Program- InGenium update (Work rights, psychometric assessments, tools of trade)- Distribution list and phone list management- Case Studies new format- Quarterly awards etc. PowerPoint presentations- Invoice design for Finance Team- Layout of communication materials (Circulation materials, Announcements etc.)- FlexiPurchase coordinator- Sonic Health reporting

- Role includes Customer Relations, Internal Admin Support & Social Media Management. • Maintain overall operations and priorities of the team members.- Only raise high risk inquiries to the IT Infrastructure and Support Specialist.- Main contact person for outsourced contacts for day to day inquiries.- Manage Social Media Channels: currently working on setting up the Social Media pages & blogs etc. - Contact person of the copywriters, researchers etc.- Role develops as the company is also growing.

- Recruit and Train Freelancers (Virtual Assistants/ Social Media Admins/ Customer Service Reps/ Copywriters etc.) - Assist clients in setting up Social Media Strategies.- Consultation with clients re: outsourcing work to freelancers.

GetBacktoBasix- All social media - Facebook/Twitter – schedule regular daily content via Hootsuite as you know the content we like now (any questions email them through).- Pinterest – continue to build following with relevant boards, ie lunch ideas/ recipes, baking ideas/recipes etc.- YouTube – build up a GBtB Channel with videos - Blogger list – update & contact as needed (reviews + giveaways) - ASM Jobs – URL Boost (as needed after product reviews, questions, launches, blogger exposure, etc)- ASM Alliance jobs - Press Release Tool - Amazon review comments- Refer/Update our Product Focus List - Source any relevant images required for upcoming eBooks, etc by project - Maintain training and overall operations of junior VAs

Amazon product | Online business- Social Media account setup and content management. - Research: Online research on content, Press Release themes and ideas.- Research for E-book content. - Photo library work (Shutterstock)- Article Writing, Content Creation & Hootsuite Scheduling. - Social Media Content Management (Facebook, Twitter, Instagram, Pinterest and Tumblr)- Online Marketing & Brand strategies. - Admin: Amazon reviews- ASM Tools- Sourcing and training CSR.

Working with Social Media and SEO Specialist- Sourcing images for blog posts (mainly creative commons).- Developing topic ideas for blog posts.- Researching ideas for blog posts and eBook.- Wordpress blog help (uploading images, posting blog posts etc).- Creating image quotes for sharing on social media channels.- Writing small blurbs (think tweets, facebook posts etc).- Editing articles and blog posts.- Social media metrics, creating reports. (Facebook and Twitter metrics)- Creating Slideshares for blog and eBook promotion.

- Christian Administrative Assistant (Projects related to Christian Ministry)- Social Media and Blog Content Management/Email Marketing (Wordpress, Mailchimp)- Marketing Administration Duties and Database Management

- 2 months project/ assistance to a startup website in AU for building and real estate sector. - Respond to inbound email and phone enquiries.- Outbound email and phone sales.- Website maintenance and updating. - Systems and process creation & formulation. (Capsule CRM)- Marketing coordination and reporting. - Internal Team Management (Sourcing Content Writers, Working with Developers & Owners)- Social Media Management- Email Marketing (Mailchimp)

- Creative content and engaging caption writing.- Facebook post scheduling. - Managing Facebook groups and page. (2 pages & 1 group)- Blog article ghostwriting. - Researching images.

-Level 2, Customer Engagement Management Advisor upon entry.-Under Center Of Excellence South Pacific formerly CASS-Volume Direct Division of Hewlett-Packard-Direct Order Management of NSW Government and Health Accounts in Australia-Customer Engagement and Account Management-Tasks include: • Manual(SAP)/CCA order cleaning• Unclean/Held orders resolution (Eclipse, CCA, quotation) – to work with ISR and CSSM.• Proactive ETA advice and Backlog Reporting• Backlog Management (backlog and SC communication) and SLA Reporting• Invoicing Claims Management (Advance and Consolidated Invoices, Credit and Rebill)• Customer Issue Resolution (Eclaims etc.)-Projects:• Events Committee (August 2011- December 2011)• Rollout Project Committee (February 2012 to February 2013)• Logistics Specialist (February 2012- September 2012)• Audit Committee (September 2012- February 2013)

- As SPED Coordinator, I was tasked to monitor behaviors of students that may manifests traits that will raise a red flag to teachers and parents. Since this is an early childhood institution, kids showing early signs of learning disabilities or possible dysfunctions must be addressed by the school for early intervention of the students. - As SPED Coordinator, I was also tasked to provide IEP (Individualized Education Program) to students with diagnosis from Developmental Pediatricians, Occupational Therapists etc. - I was also a Shadow Teacher to 2 students that needed special attention. One diagnosed with Language and Behavioral Disorder and another with Global Developmental Delay. - I also tutored briefly a grade school student diagnosed to have Dyslexia.

Latest post was Vendor Account Management for AP Finance. - Tasked to communicate with vendors for accounts payable, orders on credit hold, net terms payments etc. Also ensures that the orders of the account managers are properly delivered on a timely basis. - Logistics and invoicing tasks.- Was being groomed then to work for an outsourcing project of Branders.com with Yoga vive.

- Handled vendor accounts and tracked shipment status of orders and transition to invoicing.- Ensures that orders are closed before month end to guarantee company revenue.

Originally recruited as Order Management Specialist (OMS) last June 2005 to February2009 and was tasked to prepare and review order placements for our sales force to Branders’ partner vendors and facilitate the smooth and error free delivery of orders to our clients.- Held the rank of OMS-7 from December 2007-February 2009. This was given by meeting the standards and metrics with excellence. Metrics included number of lines processed, low error rate score and excellent sales representative survey.- As an OMS, handled around 10 account managers and worked in unison with them in processing their sales/orders on a daily basis. Included US account managers based in Branders.com at our San Mateo CA office. - Main contact person and coordinator of numerous vendors and suppliers. - Authorized order acknowledgement, proofing, packing slip information etc. - Trained and facilitated order processing rules, guidelines and updates, to our account managers. - Was designated as Order Manager for Overseas Orders in a test project of the company to order from China Suppliers direct that showed cost effectiveness and later translated into increased sales margin of account managers.