Client Success Manager
Current-Responsible for all aspects of client satisfaction through focused attention on workflow and system optimization, proactive system maintenance and client communication to build a long term, referenceable client relationship.-Manage large-scale projects with direction from peers/management.-Proactively monitor SLA obligations and KPI's; propose improvement initiatives; escalate to peers and leadership.-Independently builds trusted relationship with client-Ability to… Show more -Responsible for all aspects of client satisfaction through focused attention on workflow and system optimization, proactive system maintenance and client communication to build a long term, referenceable client relationship.-Manage large-scale projects with direction from peers/management.-Proactively monitor SLA obligations and KPI's; propose improvement initiatives; escalate to peers and leadership.-Independently builds trusted relationship with client-Ability to professionally communicate system functionality, system utilization and ROI to client leadership both verbally and in writing with the support of peers and leadership. -Ability to clearly communicate requests and issues to client, peers and management teams both verbally and in writing.-Creates and presents QBRs to client leadership with assistance from leadership -Identifies growth opportunities within the clients’ family of products; partners with sales executive as a product expert Show less
