Candice Potter Email & Phone Number

Escondido, Ca

Carlsbad, Ca

• Led the client relationship management strategy for a 20-member inside and outside account executive team responsible for over 4,000 customer accounts.• Oversaw the AE team responsible for managing the company’s top 500 accounts, primarily Fortune 500 companies.• Led the Renewal Program focused on upselling/cross-selling to key accounts, resulting in a 95%+ renewal rate.• Achieved revenue goals by 101%+ from 2010-2012. • Oversaw budget, client contract renewal strategy and retention reporting companywide.• Managed and trained AE team to implement critical sales processes from lead generation through final delivery.• Interacted with outside departments to clear roadblocks and increase productivity among the AE team.

Carlsbad, Ca

• Managed 80 key accounts, including several Fortune 100 companies.• Responsible for maximizing business growth and client retention, maintaining 100% client retention from 2003-2004. • Initiated action plans to retain existing business and develop upsell and cross-sell opportunities, consistently exceeding sales goals and achieving annual upsell/cross-sell goals. • Served as a main liaison between internal and external teams to meet client objectives by proactively monitoring, tracking and driving resolution to client concerns.• Promoted new services and strengthened relationships specific to each client’s business model, structure and objectives.

Carlsbad, Ca

• Monitored customer activity to identify overages and upsell opportunities for 100+ Fortune 500 company accounts.• Maintained in-depth knowledge of all services and applications.