Recently Promoted. Although my profile may look confusing, I started at the Loyalty Box in 2011, we were bought by Innervation now adumo in 2020. I still manage the full Loyalty Box product and merchants while specialising in our Customer Engagement suite at adumo, which includes Gift and Loyalty.

Still working with The Loyalty Box Software, now owned by Innervation/Adumo.And now:- Creating training collateral- Assisting in launches of new loyalty programs for clients- Training users on the Innervation Loyalty Software

• Managing Existing Client Relationships with customers using loyalty software • Resolving Product or Service Problems By: o Clarifying Customers Complaint o Identifying Source of the problem o Resolving Solution to Solve Problem o Expediting Correction or Adjustment o Following up to Ensure Resolution o Staying in touch with the client every step of the way o Liaising with developers if need be, to get the issue sorted. o Training new members of the customer success team o Training staff on The Loyalty Box product • Creating user documentation on new software releases • Product Testing on new software releases • Managing Team Delegation • Reporting to Management • Advising clients on how to utilize their loyalty program to increase revenue and customer loyalty • Assisting Clients through the setup of their new Loyalty Program by: o Determining a program that best suits their needs o Setting the required program up in the software backend o Assisting in the implementation of all software and hardware o Liaising with partners to ensure smooth integration into clients Point of Sale o Training clients on their new software o Creating easy to follow Youtube tutorials o Assisting in creating card artwork when needed o Training new members of the customer success team • Assisting with the launches of clients digital marketing campaigns • Meeting with clients when necessary to discuss their current loyalty program and how it can be improved. • Touching base with clients to keep an ongoing client relationship

- Serve as the lead point of contact for all customer account management matters- Build and maintain strong, long-lasting customer relationships- Manage customers setup and launch of campaigns- Ensure the timely and successful delivery of our solutions according to customer needs and objectives- Clearly communicate the progress of monthly/quarterly initiatives to customers- Develop new business with existing customers and/or identify areas of improvement- Send reports on account status to customers- Manage Customer Development Rep- Manage Prospectors