Candy Mort Email & Phone Number

Indianapolis, Indiana, United States

Indianapolis, Indiana, United States

Indianapolis, Indiana, United States

Indianapolis, Indiana, United States

Indianapolis, Indiana, United States

A cross-functional leader who provides comprehensive and authoritative view of the client and leads in the development, direction, and execution of client satisfaction strategies and tactics leading to improvements in acquisition, retention, and profitability. Responsible for building, motivating and supporting a community of loyal brand advocates, harnessing the passion and successes of our clients to drive greater client solution adoption and generate additional revenue from existing and new… Show more A cross-functional leader who provides comprehensive and authoritative view of the client and leads in the development, direction, and execution of client satisfaction strategies and tactics leading to improvements in acquisition, retention, and profitability. Responsible for building, motivating and supporting a community of loyal brand advocates, harnessing the passion and successes of our clients to drive greater client solution adoption and generate additional revenue from existing and new clients. Show less

Irvine, Ca

Voice of the Client Program Manager Maintains all transactional 'experience' based client listening posts and mechanisms, including but not limited to webinars, upgrade experience evaluations, go-live implementation assessmentsOngoing monitoring for all Voice of the Client program activity and response ratesManages quarterly relationship feedback, root cause analysis, assignment of follow-up tasking and ensuing follow-up, updates case management tool, and provides status… Show more Voice of the Client Program Manager Maintains all transactional 'experience' based client listening posts and mechanisms, including but not limited to webinars, upgrade experience evaluations, go-live implementation assessmentsOngoing monitoring for all Voice of the Client program activity and response ratesManages quarterly relationship feedback, root cause analysis, assignment of follow-up tasking and ensuing follow-up, updates case management tool, and provides status updates, at specific intervalsPrepares reports of Voice of the Client listening posts results and other external research data on a monthly basisReviews quarterly relationship feedback and analyze responses from Passives, Promoters, and DetractorsAssists with creation of the plan / approach for the Voice of the Client Program to achieve the company’s overall objectivesMonitors and make recommendations of client touch points throughout the processImproves client retention and loyalty levering the data and results. Show less

Irvine, California

Coordinate and manage the EDI Appointment Reminder Service Implementations and/or Support services for QSI/NextGen clientsManage the implementation process from start to finish for a successful implementationCommunicate with vendors frequently to provide solutionsProvide consulting advice to customers and management.Maintain all records and files with accuracyRespond to customer inquiries in a timely mannerUtilize tools and resources to ensure that functions are… Show more Coordinate and manage the EDI Appointment Reminder Service Implementations and/or Support services for QSI/NextGen clientsManage the implementation process from start to finish for a successful implementationCommunicate with vendors frequently to provide solutionsProvide consulting advice to customers and management.Maintain all records and files with accuracyRespond to customer inquiries in a timely mannerUtilize tools and resources to ensure that functions are efficient, accurate and timelyServe as a liaison on all communication with client account contactKeep up to date records of Implementations and/or Support incidentsTrack and follow up on documents, and notify clients of upcoming due datesPerform gap analysis of current product lines and upcoming new featuresWorkflow analysisDocumentation and form creationDevelop client-facing document template and update user guides and PowerPoints Show less

Irvine, Ca

- Lead credentialing team on a daily basis. Assign tasks, track progress, and coordinate with other departments on application roll-out- Collaborated with the Engineering Department to resolve issues and drive new enhancements- Received, organized and cataloged new credentialing forms from clients and insurance companies into an organizational library. Assign priority and delegate forms for mapping, tagging, and testing to Credentialing team members- Developed a system and… Show more - Lead credentialing team on a daily basis. Assign tasks, track progress, and coordinate with other departments on application roll-out- Collaborated with the Engineering Department to resolve issues and drive new enhancements- Received, organized and cataloged new credentialing forms from clients and insurance companies into an organizational library. Assign priority and delegate forms for mapping, tagging, and testing to Credentialing team members- Developed a system and protocol for user testing of new web tool to be used by all Credentialing Team Members- Created training manual for the Enrollment Department and worked with the Training Department to develop Credentialing and Enrollment Training Modules- Train and support VIP clients on the new Credentialing and Enrollment web tool from implementation to ongoing support, including submission of credentialing and enrollment applications to insurance companies- Responsible for processing and tracking provider Enrollment Applications in order to resolve client enrollment issues quickly and efficiently- Coordinated with insurance companies on mass enrollment for electronic transactions for clients- Developed protocols for document management and department structure- Redesigned and updated approximately 200 Enrollment Coversheets- Researched and developed a CORE III Compliant Internal Electronic Remittance Advice Enrollment Form- Worked with payer contacts on Enrollment Applications and process flows Show less

- Hired, trained and managed 20 independent contractors- Developed a training manual to cover protocols and procedures used in claim status training, included security and HIPAA training- Analyzed contractor productivity- Performed quality assurance checks on claim trace status updates- Identified trends and file submission issues and escalated those to the appropriate parties at partner company- Resolved issues due to provider credentialing in coordination with client… Show more - Hired, trained and managed 20 independent contractors- Developed a training manual to cover protocols and procedures used in claim status training, included security and HIPAA training- Analyzed contractor productivity- Performed quality assurance checks on claim trace status updates- Identified trends and file submission issues and escalated those to the appropriate parties at partner company- Resolved issues due to provider credentialing in coordination with client personnel- Ran reporting for billing purposes and for tracking progress of claims that were not found by payer- Interacted with the large group practices in resolving issues as well as making sure their needs were met- Worked with insurance companies to correct claims, update provider files and contact information- Worked with partner company to develop processes for manually updating claim statuses Show less