Candy Bayack, Cpc, Cdeo, Cppm, Cpc-I Email & Phone Number

Mooresville, Nc, Us

Hauppauge, New York, United States

Melville, New York, United States

Developed, implemented, and managed a new department of team members across 21 states. Streamlined record gathering, improved clinical documentation and billing operations. Developed and monitored key performance indicators to ensure timely and thorough processing of billing documents. Led initiatives that improved front-end revenue cycle through process improvement, training, quality improvement initiatives, or technology utilization.

Greater New York City Area

Conducted compliance audits and monitoring activities to ensure that departments are coding, billing, and documenting completely, accurately, and in compliance with all applicable federal and state laws and regulations. Communicated audit results with respective departments and educated staff, management, and clinicians, as applicable, in areas identified as needing improvement or attention.

Greater New York City Area

Directed the implementation of NAPA products and services at physician medical practices and hospitals. Effectively managed relationships with clients at executive, management and clinical levels. Mentored, coached and supervised all operational and Electronic Medical Record (EMR) staff. Led and managed project team.

Greater New York City Area

Directed integration process of medical practices and hospitals onto NAPA platform. Managed ongoing support to practices including system set-up, go-live support, system upgrades and help desk. Developed and updated training materials. Improved and routinized start-up policies and procedures for 12 hospital-based medical practices, seamlessly integrating them onto NAPA platform. Oversaw regulatory reporting for NYSIIS. Executed ICD-10 planning and coding audits. Assured adherence to NCQA and PCMH. Executed special projects. Standardized the NCQA patient-centered medical home renewal process. Led effort that successfully integrated a newly acquired anesthesia practice into NAPA.

Greater New York City Area

Managed implementation process of clients onto NAPA platform and provided ongoing support. Managed administrative services and New Jersey Chronic Pain Management billing. Supervised M&A coding audits to verify revenue of target companies. Performed regulatory reporting for NYSIIS. Ensured adherence to all NCQA and PCMH standards. Oversaw maintenance and upgrades of computer systems. Conducted front-office practice assessments. Developed training materials. Processed and reconciled invoices. Spearheaded effort to have over 25 client offices attain Level 3 NCQA patient-centered medical home certification Centralized the continuing education process for CPCs. Implemented a multi-modal, corporate-wide emergency communications platform. Developed and managed a practice management hotline that handles over 30,000 calls per year. Key player in integrating gastroenterology, pediatric and pain management practices into NAPA. Created a program that enabled over 25 client offices to consolidate into a single, legal entity utilizing the same platforms, systems and procedures.

Greater New York City Area

Managed payment posting for all sites (lockbox, live checks, credit cards, cash payments and electronic remittances). Supervised 6 team members. Reviewed and analyzed procedures, implementing process improvements when necessary. Developed new streamlined payment posting procedure. Worked with CIO to design, build and implement a new enterprise practice management system.

Freeport, Ny

Supervised the work of 10 medical billers. Managed all revenue cycle activities from registration to collections. Trained staff on the ADS and Healthwave billing system. Standardized training processes and materials ensuring consistency in work product. Implemented the Medicaid Eligibility Verification System for NY Medicaid, reducing denials, eliminating rework and accelerating cash receipts.

Greater New York City Area

Handled all aspects of revenue cycle management and billing for a large multi-specialty practice. Supervised 5 medical billers. Resolve numerous types of insurance denials.