A technical manager with over 20 years experience, comprising of team building, management and consultancy in a variety of business sectors. Excels at creating and adapting processes and procedures to deliver cost benefits, increased efficiencies, added value and customer satisfaction. Comfortable with ambiguous requests and working in changeable and dynamic environments.• Process, procedure and skills alignment• Team player• Stakeholder management• IT infrastructure management• Service desk management• Team leadership• Team management• Problem management• Project management