Erica Canipe - A-Csm, Acs-Cf, Cspo Email & Phone Number

Charlotte, Nc, Us

Dayton, Ohio, Us

New York, Ny, Us

As a Scrum Master, I played a key role in supporting two beginner distributed Scrum teams at a Tier-1 bank, contributing to their Agile transformation within the risk financial technology application space. I delivered training on Agile methodologies, Scrum, and Kanban to new teams, ensuring they developed the skills necessary for success. Additionally, I provided internal support by mapping and analyzing processes related to application lifecycle management and development. I am a founding member of Synechron's Agile Community of Practice (COP) in the Charlotte area, where I co-developed a business case and project charter to secure leadership buy-in for the COP. I also co-authored a case study that assessed Agile capabilities at a large Tier-1 bank, providing a comprehensive roadmap for improvement. I hold several certifications, including Advanced Certified Scrum Master (ScrumAlliance, January 2021), and Certified Scrum Product Owner, etc.

I created and publicized databases to give clients access to inventory specifications and locations. I published marketing specifications, listings, and pricing used by client sellers and client buyers, as well as inter-faced with clients daily.

Wilmington, Nc, Us

I developed tasks and systems for employees to efficiently and effectively maximize their workload. I created checklists for clients to follow for new programs to increase operational efficiency, used Qualtrics to evaluate program leaders to improve customer experience, and eliminated management’s workload by creating self-service tools for employees.

I managed Payroll, Marketing, and HR roles, as well as improved project productivity by developing an organizational hierarchy workflow to reduce backlog of wait times by 50%. I created an SOP to increase productivity and reduced inefficiency by 70%.