Ruth Harrell Email & Phone Number

Greater Seattle Area

Accelerate maturity of Centric’s internal approach towards processes excellence, empowering exceptional client delivery, expanding adoption and consistent use of tools and templates; monitor and manage Centric’s core purpose to create unmatched experiences for clients and employees.- Key Achievements -• Culture Champion & Influencer:Build and lead internal culture team driving engagement and awareness of company mission and vision across the firm, both in the U.S. and India• Intranet Construction & Site Engagement:Designed, built, and launched SharePoint site to surface, curate and amplify employee stories surrounding Centric’s core purpose, driving digital engagement increase of 37%• Project Manager - Client Experience:Managed internal process for revision and execution of annual client feedback survey (NPS/CSAT), including standardizing reporting through internal PowerBI dashboard, analyzing data, and integrating with Microsoft Dynamics CRM• Vendor Strategy Lead:Developed and implemented user onboarding and training model for LinkedIn Sales Navigator license holders personalized for Centric employees to optimize utilization. The first year of implementation saw +100% YOY usage, influencing 91% of closed revenue.

Seattle'S Principal Starbucks Reserve Store Location At Starbucks Headquarters

Opened Starbucks’ inaugural Reserve Store, highlighting specialty coffee, driving elevated customer service and experience including training of management and new retail partners.- Key Achievements -• Operations Training Advisor:Collaborated with training team during pre-opening weeks to impart relevant coffee and tea education and coach employees through Starbucks’ elevated Reserve experience• Cross-Cultural Employee Training:Performed Japanese interpreting and supported coursework facilitation during onboarding and training of inaugural team of Coffee Roasters for the Reserve Roastery in Tokyo• Merchandising Vision & Planning:Teamed up with Reserve Store Merchandising Manager to plan, organize and train for a specially curated Starbucks Reserve retail collection

1124 Pike St, Seattle Wa - Starbucks Reserve Roastery, Capitol Hill

Worked with an elite team to create a world-class experience in a multidisciplinary role supporting managers and directors at Starbucks’ first specialty branded retail concept and flagship location initializing the Reserve and Roastery program. Made significant contributions to store operations and communication efforts and was part of the specialized training team for onboarding new partners as well as guiding executives through the Reserve experience.- Key Achievements -• Process Optimization:Organized and streamlined back of line operations for retail point of sale and product management• Communications Lead:Led the development, implementation, and maintenance of an employee communications program to drive retail sales with increased product and vendor knowledge • Cross-Functional Operations Trainer:Onboarded and trained new employees with operational and brand training from various locations and backgrounds to open Roasteries around the globe• Brand Design Training Lead:Designated as one of two individuals chosen to train Reserve lifestyle meaning and application to new employees, peers and management both within store as well as visiting management from Starbucks’ corporate offices• Curriculum Development & Implementation:Developed, created, and implemented complex retail learning curriculum and schedule, eventually incorporated into formal training modules from Starbucks’ headquarters for use across all of Reserve and Roastery brands

Greater Seattle Area

Ensured high standards of customer service and business integrity in a café environment, supporting management and leading retail team as needed, including inventory, time, deployment, and money management.• Led in-store promotional launches, including setup, planning and inventory• Drove day-to-day operations of regular retail operations• Optimized floor management, identifying key players and components and managing for efficiency of service• Identified coaching opportunities and celebrated successes• Trained and onboarded new partners in operations and culture as a certified Barista Trainer

Greater Seattle Area

Provided excellent customer service, engaging and educating customers regarding product offerings as part of Starbucks' mission to inspire and nurture the human spirit one cup, one person, and one neighborhood at a time.• Drove customer engagement and brand reputation at major events such as Seattle's Bumbershoot music festival• Recognized by management and peers as a model brand ambassador• Drove regular customer engagement and increased sales with launch of Rewards program, Starbucks’ VIA, Ready Brew coffee, and other promotions• Received and executed drink and pastry orders• Maintained presentable retail atmosphere• Responsibly handled monies, tips• Participated in team duties and ongoing coffee education

Bachelor'S Degree, Japanese Language And Literature

Activities and Societies: Participating in Language Exchange Partner program, UW Honors SocietyOrin C. Smith Scholar President's List.

Associate Of Arts (Aa), Japanese Language And Literature

Activities and Societies: Phi Theta Kappa Honor Society6x Dean's List recipient Graduated with Honors