Cansel O. Email & Phone Number

Sydney, New South Wales, Australia

Procurement of IT assets and licenses as requested.Act as the first point of contact for any 3rd part/potential client queries.Prepare invoices for subscriptions and services for any upcoming and/orcompleted projects.Manage the issued invoice register/file.ServiceDesk ad-hoc co-ordination activitiesAssist with the production of SLA/KPI reports as requiredReview/collate customer satisfaction surveysAttend team meeting with the Ops manager and take minutesIdentify/Assist implementing process improvements within internalBluescale processesWork with Bluescale external HR consultants as a central internal point ofcontact for all employment-related administration matters.Assist Project/Ops Manager with ad-hoc project co-ordination activitiesScheduling site visit appointmentsClient comms/reportingManage the office space and ensure supplies in the office are replenishedwhen needed.Action all administrative requests and queries from the CEO, OperationsManager and the team.Organise and coordinate all team events and meetings.Coordinate travel arrangements including flights and accommodation for theteam as neededProvide high level confidential administrative support and assistance toOperations Manager with events, travel bookings and other administrativeduties, while maintain a high level of accuracy.Provide administrative secretarial support to the Operations Manager andCEO with diary management and email inbox management.Coordinate internal meetings, prepare agendas and take minutes as required,and follow up with the Management team to ensure decisions are beingactioned and deadlines achieved

Sydney, New South Wales, Australia

• Coaching employees through day-to-day work and complex problems.• Preparing employee schedules for different contracts serviced.• Establishing and updating work schedules to account for changing staff levels and expected workloads.• Establishing and implementing training programs to maximize team performance based on Senior Management request.• Supervise and provide support to a team of 135 employees by implementing company policies, protocols, work rules and disciplinary action.• Data entry into Personnel Manager and Xero, updating all employee’s data, rosters and general management of their profiles• Defined clear targets and objectives and communicated with other team members.• Worked directly with clients to ensure service satisfaction and convey back feedback to our operational team• Improved employee performance during busy periods by creating employee schedules and monitoring callouts.• Evaluating employee performance and conveying constructive feedback to improve skills.• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

İstanbul, Türkiye

• Planning of annual programs.• Developing and reviewing policies, programs and procedures concerning customer/client relations • Providing direction and feedback to authors and assisting with recruitment.• Conveyed feedback from clients to the authors team and the publisher.• Created spreadsheets using Microsoft Excel for daily, weekly, and monthly reporting.• Used coordination and planning skills to achieve results according to schedule.• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.• Created plans and communicated deadlines to ensure projects were completed on time.

Master Of Business Information Systems

Certificate Iv In Marketing & Communication

Diploma Of Education, Pedagogical Formation Training

Bachelor Of Science - Bs, Biology, General

Education record

Diploma, Diploma Of Marketing & Communication

Advance Diploma Of Marketing & Communication