Suraj Sharma Kattel Email & Phone Number

Enthusiastic IT help desk specialist eager to contribute to team success through hard work, attention todetail and excellent organizational skills. Clear understanding of task and network and systemadministration and training in microsoft office and CISCO certified. Motivated to learn, grow and excelin IT industry. Always ready to undertake challenging technical support triage duties in demandingenvironments. Cognizant of when to go hands-on with issues and when to delegate support calls toappropriate personnel. Eager to apply personal technological expertise to support tasks and keentechnical judgment to fast-paced personnel delegation.

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  System Engineer

  Bluescale

  Nov 2022 - Present - Sydney, New South Wales, Australia

  • Provided Technical support to clients via Ringcentral phone System, email, field visits and ServiceNow Ticketing system requests as well as Identified issues that need to be escalated to level 2 and 3 support.• Configured hardware devices, User Accounts, emails, and software to set up workstations for employees.• Helped Users with Windows 7/10 and Provided MS Office troubleshooting to users in Applications like Outlook, Teams, Word, Excel.• Assists in the delivery of services as it relates to installation, configuration and troubleshooting of computer systems, printers, and network connectivity• Assist in Rollout of Windows 10 and monitored system to fix the issues after the imaging.• Setup network and email user accounts/permissions, reset passwords via active directory and Office 365.• Carried out computer setup, phone and Printer setup Driver update, installation of software and applications for customer.• Conduct troubleshooting to resolve IT-related and application issues• Developed and implemented an efficient ticketing system to monitor incoming service desk tickets, track incidents, and troubleshoot issues• Provide clients with information on available upgrades and troubleshoot computer-related problems for internal and external clients. First point of contact for hardware or software issues.• Providing technical support by taking ownership of incidents/problems; actioning and updating logged tickets and ensuring escalation paths are followed.• Manage users, Group policy, NTFS permission within Active Directory.• Assisted in PC Rollout windows imaging, backup, and software update.• Using various tools such as Remote Control, TeamViewer, to troubleshoot network computer issues remotely.Troubleshooting outlook issues, creating signatures for different accounts, recovering deleted emails, merging and sending emails to bulk users, recalling emails sent by mistake and setting up offline or holiday message in outlook.

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  Swinburne University Of Technology

  Information Technology