Cansu Kacmaz Email & Phone Number

Austin, Texas, United States

Training and Improvement- Engaged with agents from multiple departments by training,nesting, shadowing, special side-by-side coaching, and providingself-created guides and worksheets.- Participated in several backlog projects where we facilitatedoutside of our main workflow.- Rephrased and reorganized multiple guides that were publishedfor multiple.

Austin, Texas, United States

• Greeted customers with positive energy, made good first-impressions
• Maintained teamwork and helped other co-workers to make the dining experience memorable
• Assisted customers through the phone by taking reservations, to-go orders and answering questions about the restaurant
• Gained knowledge on hospitality systems such as Micros and Kronos
• Enhanced experience in problem-solving under pressure

İzmir, İzmir, Turkey

• Translated a variety of documents including literary, legal, research, technical, scientific,educational, and commercial materials
• Converted text and audio recordings from one language to other
• Gained knowledge on technical, medical, and political terms
• Practiced with different cultures and eras in Literature

İzmir, İzmir, Turkey

• Demonstrated adaptability to cultural obstacles and demanding work hours
• Smoothly inspected both English and Turkish grammar, spelling, terms, and phrases
• Detected typos and spelling errors in Turkish and English
• Fact-checked citations and other statements for accuracy
• Made corrections and provided edits to given documents
• Confirmed all submitted writing is original

İzmir, İzmir, Turkey

• Translated subtitles of videos online and television media
• Worked flexible hours with tight deadlines
• Enhanced skills using Subtitle Editor and Skype
• Adjusted easily to any culture and gained experience in researching linguistic terms