Cansu Kacmaz Email & Phone Number

Austin, Texas, United States

Training and Improvement- Engaged with agents from multiple departments by training,nesting, shadowing, special side-by-side coaching, and providingself-created guides and worksheets.- Participated in several backlog projects where we facilitatedoutside of our main workflow.- Rephrased and reorganized multiple guides that were publishedfor multiple departments to follow in their daily exercises.Facilitation- Provided additional support for our leadership team by assistingwith floor support, engaging in multiple personal and groupdiscussions, and logging patterns about certain tickets.- Assisted agents in private when they needed refreshers ortraining by setting up meetings or messaging via Slack.Project Planning- Launched a group project for the said program that aided the CXTdepartment from the core by updating, re-writing, composing,and transforming guides to make them easily accessible andcomprehensible for new and existing agents.- Directed multiple meetings with presentations and handouts andestablished a core document where agents will log theiraccomplishments within the group project.Willingness to Learn- Invested in an internal Leadership Stepping Stones Programwhich focused on training to become a Team Lead by doingleadership training courses, Learninghub modules, and self-study.- Currently participating in a 6-month-long professionaldevelopment and career enhancement program (Prep-U).

Austin, Texas, United States

● Greeted customers with positive energy, made good first-impressions● Maintained teamwork and helped other co-workers to make the dining experience memorable● Assisted customers through the phone by taking reservations, to-go orders and answering questions about the restaurant● Gained knowledge on hospitality systems such as Micros and Kronos● Enhanced experience in problem-solving under pressure

İzmir, İzmir, Turkey

● Translated a variety of documents including literary, legal, research, technical, scientific,educational, and commercial materials● Converted text and audio recordings from one language to other● Gained knowledge on technical, medical, and political terms● Practiced with different cultures and eras in Literature

İzmir, İzmir, Turkey

● Demonstrated adaptability to cultural obstacles and demanding work hours● Smoothly inspected both English and Turkish grammar, spelling, terms, and phrases● Detected typos and spelling errors in Turkish and English● Fact-checked citations and other statements for accuracy● Made corrections and provided edits to given documents● Confirmed all submitted writing is original

İzmir, İzmir, Turkey

● Translated subtitles of videos online and television media● Worked flexible hours with tight deadlines● Enhanced skills using Subtitle Editor and Skype● Adjusted easily to any culture and gained experience in researching linguistic terms