Management of public-facing DOT content on mass.gov, expanding to internal website content. Additional responsibility facilitating advance, accessible postings of information and materials for upcoming meetings.Provided primary technical instruction and support as Virtual Public Involvement Committee member, focusing on increasing engagement, attendance, and outreach of public meetings during COVID-19 and beyond.Co-lead new volunteer-based training program focused on hosting/producing virtual meetings through Zoom, working collaboratively with various MassDOT departments, including the RMV, Highway, Planning, Legal, assisting their need to increase engagement to target populations in a virtual setting. Contributed to creation and updating of training materials, including frequent updates to an internally publicized how-to guide on the use of Zoom. Coordinated scheduling assignments for volunteers, worked with project teams, local partners and consulting agencies to facilitate tech support, provide updated materials and answer platform questions.Assisted in development, design and launch of new all-employee SharePoint site, VPI SharePoint site.

Assisted in managing public-facing content on mass.gov. Creating and managing pages to WCAG 2.1 accessibility standards that drive public engagement and ease of use, including re-design of EZDriveMA pages.Contributor to launch and creation of VPI training initiatives for public engagement.

Ran Twitter feed for the department. Created website for internal department use containing contact information from Engineering Departments nationwide.Proofed, edited and re-wrote 150+ page departmental profile for septennial accreditation process.

Researched legislation on issues including in-home care and handicap accessibility in public locations, providing reports and summaries for the center’s use in community meetings. Worked reception in English and Spanish.