An experienced Consumer Experience and Operations Manager with an inherent desire to drive an outstanding customer experience. I have developed and overseen all aspects of quality assurance including metric establishment, applying gold level practices as well as modeling existing tools along with the implementation of new software programs. With 10+ years of customer service experience, I'm committed to solidifying customer loyalty which is directly linked to a quality experience. When not entrenched in my work I enjoy playing golf, hockey, and trying new restaurants.