Robert Cantrell Email & Phone Number

Sausalito, CA, US

St. Helena, CA, US

Responsible for technology services at two locations – Meadowood Napa Valley and Southbridge Napa Valley - with two staff members. Oversee all on-site technology infrastructure and business systems for a Forbes 5-star rated resort and spa; a 3-star Michelin rated restaurant. Business applications include Agilysys Visual One PMS for lodging, activities.

New York, NY, US

• Responsible for technology services at two locations - Clift in San Francisco and Mondrian in West Hollywood - with one indirect report staff. Oversee all on-site systems for two hotels, dining outlets, bars, and.
• June 2012: Performed a due diligence review of I.T. infrastructure and vendor relations for the development of Delano Marrakech in Marrakech, Morocco;
• July-Aug 2013: Coordinated PMS replacement (from Epitome to Opera) for Clift;
• Rehabilitation of administrative data cabling infrastructure at Mondrian;
• Upgraded/replaced all computer workstations at both properties.

Ojai, CA, US

• Responsible for 150+ users in a campus environment with one direct report staff. Oversee all mission-critical systems for 308 guestrooms, eight dining outlets, a large spa facility, and 14 meeting rooms. Business.
• Lab tested Windows 7 for general roll-out and replaced 80 computer workstations with new hardware;
• Replaced credit card processor for PCI compliance;
• Coordinated Daylight major upgrade and re-allocation of room types between PMS and CRS;
• Identified excessive telephone and data circuits to eliminate for a potential savings of $40K annually
• Implemented managed NOC service contract to monitor and remediate parameter security issues.

• Responsible for a 100+ user environment, independently managed on a wide-area-network with 3000+ locations. Oversee all mission-critical business applications, including Opera PMS, Micros POS, Delphi Sales and.
• 2009: Designed and implemented a tiered-rate strategy for Internet access resulting in a 13% increase in revenue per occupied room, an additional $32K to the bottom line;
• 2008: Consulted on an Opera-to-Delphi system interface compatible with OXI (Opera eXchange Interface), implemented in Q4 resulting in a reduction of 1 FTE, savings of approximately $100K;
• 2007 Q1: Provided due diligence report and actively managed the transition of the Park Hyatt Century City (now InterContinental Los Angeles Century City), as well as hiring and training staff;
• 2007 Q2: Managed a major POS upgrade project (Micros 8700 to 9700) with manual database re-write and redeveloped menu structure, completed on time and budget;
• 2006: Implemented the Vocera wireless voice-over-IP (VoIP) based communication system to interface mobile communication with PBX telephones, thereby improving inter-departmental communication;

Responsible for computer replacement projects at Oakland HQ, warehouse, downtown, and San Leandro locations impacting several hundred desktops. Reported inventory requirements and cost projections for each project. Participating team member on new technology initiatives for patch management, to improve desktop security, and computer imaging, to improve.

Mill Valley, CA, US

Provided technical support, network administration and system management for locations in California including the corporate office in Mill Valley, reservations office in San Francisco and multiple full-service resorts Rutherford, San Martin, Sonoma and Woodside. Corporate office systems included Great Plains Dynamics, ADP PCPW and HRMS. Responsible for.

Rutherford, CA, US

Managed systems including Hotel Information Systems (H.I.S.) PMS and POSitouch POS. Designed and installed local-area-network (LAN), which included Internet access, firewall, private IP addressing schema, DHCP and WINS service and remote network access. Administered TCP/IP network, Windows NT domain, E-mail server and Windows 9x workstations.