Robert Cantrell Email & Phone Number

Sausalito, Ca, Us

St. Helena, Ca, Us

Responsible for technology services at two locations – Meadowood Napa Valley and Southbridge Napa Valley - with two staff members. Oversee all on-site technology infrastructure and business systems for a Forbes 5-star rated resort and spa; a 3-star Michelin rated restaurant. Business applications include Agilysys Visual One PMS for lodging, activities (croquet, golf, and tennis), finance, membership, retail, and sales & catering; Resort Suite Spa and Retail management system, Agilysys InfoGenesis POS for dining, NEC PBX, and Sonifi in-room entertainment system. Manage the OTA interface and booking engine for online room reservations. Apply PCI-DSS compliance security standards. Coach and mentor IT staff members. Develop and control capital and operational expense budgets. Manage new projects and system implementations. Delegate management of all infrastructure for 200+ user base, including data and voice services, network equipment, servers, Wi-Fi, and workstations. Coordinate scheduled system downtime for upgrades and maintenance. Provide hands-on customer service whenever necessary.

New York, Ny, Us

Responsible for technology services at two locations - Clift in San Francisco and Mondrian in West Hollywood - with one indirect report staff. Oversee all on-site systems for two hotels, dining outlets, bars, and related meeting space. Business applications include Epitome and Opera PMS, Micros 3700 and 9700 POS, Delphi Sales and Catering and Mitel and NEC PBX. Enforcement of policies and procedures with a focus on BDO self-audit compliance. Development and management of capital expense budgets. Administrate all infrastructure, including data and voice circuits, network equipment, servers, and workstations. Coordinate system upgrades and staff training for major systems. Provide hands-on customer service whenever necessary. Administration of systems includes Active Directory 2008, Kaspersky Anti-virus, Google Gmail, Google Apps, and Lokkbox Online Backup. Major Achievements:• June 2012: Performed a due diligence review of I.T. infrastructure and vendor relations for the development of Delano Marrakech in Marrakech, Morocco;• July-Aug 2013: Coordinated PMS replacement (from Epitome to Opera) for Clift; • Rehabilitation of administrative data cabling infrastructure at Mondrian;• Upgraded/replaced all computer workstations at both properties.

Ojai, Ca, Us

Responsible for 150+ users in a campus environment with one direct report staff. Oversee all mission-critical systems for 308 guestrooms, eight dining outlets, a large spa facility, and 14 meeting rooms. Business applications include PAR Springer-Miller PMS, InfoGenesis POS, Daylight Sales and Catering and NEC PBX. Coordinate Synxis CRS changes. Development of policies and procedures with a focus on PCI-DSS. Create and manage a $500K annual budget. Administrate all infrastructure, including data and voice circuits, network equipment, servers, and workstations. Coordinate system upgrades and staff training for major systems. Provide hands-on support. Major Achievements:• Lab tested Windows 7 for general roll-out and replaced 80 computer workstations with new hardware;• Replaced credit card processor for PCI compliance;• Coordinated Daylight major upgrade and re-allocation of room types between PMS and CRS;• Identified excessive telephone and data circuits to eliminate for a potential savings of $40K annually• Implemented managed NOC service contract to monitor and remediate parameter security issues.

Responsible for a 100+ user environment, independently managed on a wide-area-network with 3000+ locations. Oversee all mission-critical business applications, including Opera PMS, Micros POS, Delphi Sales and Catering, and Nortel PBX. Enforce corporate systems policies and procedures and ensure regulatory compliance with Sarbanes-Oxley and PCI-DSS. Development and enforcement of employee policies and procedures. Administrate all infrastructure, including data and voice circuits, network equipment, servers, and workstations. Provide hands-on customer service for large conferences with highly technical requirements. Major Achievements:• 2009: Designed and implemented a tiered-rate strategy for Internet access resulting in a 13% increase in revenue per occupied room, an additional $32K to the bottom line;• 2008: Consulted on an Opera-to-Delphi system interface compatible with OXI (Opera eXchange Interface), implemented in Q4 resulting in a reduction of 1 FTE, savings of approximately $100K;• 2007 Q1: Provided due diligence report and actively managed the transition of the Park Hyatt Century City (now InterContinental Los Angeles Century City), as well as hiring and training staff;• 2007 Q2: Managed a major POS upgrade project (Micros 8700 to 9700) with manual database re-write and redeveloped menu structure, completed on time and budget; • 2006: Implemented the Vocera wireless voice-over-IP (VoIP) based communication system to interface mobile communication with PBX telephones, thereby improving inter-departmental communication;• 2006: Restored a Berg liquor control system, reducing liquor cost by 1.5% or approximately $30K on $2M• 2005: Developed a wireless high-speed Internet access system and redeveloped Internet fee structure resulting in 60% year-over-year revenue gains.

Responsible for computer replacement projects at Oakland HQ, warehouse, downtown, and San Leandro locations impacting several hundred desktops. Reported inventory requirements and cost projections for each project. Participating team member on new technology initiatives for patch management, to improve desktop security, and computer imaging, to improve computer delivery based on service level agreements. Consistently achieved performance goals and project timelines.

Mill Valley, Ca, Us

Provided technical support, network administration and system management for locations in California including the corporate office in Mill Valley, reservations office in San Francisco and multiple full-service resorts Rutherford, San Martin, Sonoma and Woodside. Corporate office systems included Great Plains Dynamics, ADP PCPW and HRMS. Responsible for hotel systems including PMS, POS, PBX, file, print, application, e-mail and anti-virus. Coordinated multiple projects and vendor relations.

Rutherford, Ca, Us

Managed systems including Hotel Information Systems (H.I.S.) PMS and POSitouch POS. Designed and installed local-area-network (LAN), which included Internet access, firewall, private IP addressing schema, DHCP and WINS service and remote network access. Administered TCP/IP network, Windows NT domain, E-mail server and Windows 9x workstations.