Carlos Ortiz Email & Phone Number

Envigado, Antioquia. Colombia

Main Responsibilities: • Led initiatives to drive significant growth in volumes, revenue, and marginal profit by implementing and enhancing the overall customer experience for both the dealer network and end customers.• Played a pivotal role in creating and sustaining the company's long-term performance by providing strategic direction and fostering the professional development of individuals and teams.• Formulated and executed a comprehensive customer-centric strategy, establishing standards, methodologies, training programs, and tools to support customers and optimize sales channels.• Produced a wide range of professional written communications, reports, and documents to facilitate effective communication within the organization.• Daily support of dealer network personnel with an open-door policy, engaging with dealers’ technicians up to dealers’ managers.• Elevated customer satisfaction levels by swiftly and effectively addressing customer issues and managing customer claims.Accomplishments:• Achieved an impressive 30% increase in Net Promoter Score (NPS), indicating a substantial improvement in customer loyalty and satisfaction.• Supervised and guided a high-performing team of 20 professionals, fostering a collaborative and results-oriented work environment.• Effectively managed a budget of $0.8 million, optimizing resource allocation and ensuring cost-effective operations.

Envigado, Antioquia. Colombia

Main responsibilities:• Orchestrated the creation of diverse written communications, reports, and documents for RENAULT headquarters, ensuring clear and effective communication within the organization.• Played a pivotal role in cross-functional defect reviews, collaborating with multidisciplinary teams to identify and proactively address root causes.• Spearheaded the enhancement of quality control standards, methodologies, and procedures to align with evolving compliance requirements and industry best practices.• Demonstrated unwavering commitment to upholding stringent quality standards and procedures to minimize errors and elevate overall customer satisfaction.• Provided strong support to the quality team by actively participating in the implementation of corrective actions and updates.Accomplishments:• Successfully achieved a remarkable 20% reduction in quality problem indicators, underscoring your dedication to quality improvement and risk mitigation.• Effectively managed and mentored a dedicated team of 12 professionals, fostering a collaborative and productive work environment that consistently met project goals and quality objectives.

Paris, Ile De France. France

Facilitated seamless information exchange between suppliers, engineering, and quality assurance departments throughout the entire lifecycle of sourced components, ensuring alignment with Quality, Cost, and project timeline objectives.• Actively engaged in formal internal design reviews for proposed products and components, contributing to the enhancement of project outcomes.• Proficiently resolved architectural, design, and verification issues, optimizing project efficiency.• Authored, reviewed, and edited technical documents in strict compliance with template requirements, maintaining a high standard of documentation.• Conducted comprehensive reviews of technical drawings generated by CAD technicians and drafters, ensuring accuracy and adherence to specifications.• Spearheaded the development of suspension and filtration components for an innovative vehicle platform, demonstrating a commitment to product excellence and innovation.

Envigado, Antioquia. Colombia

Responsibilities:• Led and mentored a team of 10 engineers and technicians, ensuring their professional development and optimizing their productivity.• Directed all engineering team activities related to project development (chassis equipment, body equipment, electrical systems, vehicle validation), including presentations to various committees, task assignments, budget tracking, and capital planning, as well as development scheduling.• Developed and supervised complex projects, meeting deadlines, budgets, and quality requirements while reducing costs by 10%.• Evaluated project requirements to identify and mitigate risks.• Implemented continuous improvement methodologies, such as KAIZEN.• Collaborated closely with production, quality, and purchasing departments to ensure project consistency and process improvements.• Negotiated with key suppliers to ensure components met technical specifications and quality standards.• Monitored industry technological innovations, proposing continuous improvements to keep the company at the forefront of progress.• Prepared cost estimates and project specifications for Engineering Entry Tickets proposals.• Trained and mentored a skilled and flexible workforce to meet project needs and promote a positive work environment.Achievements:• Successfully led six vehicle engineering projects, delivered within deadlines and budgets, with performance meeting or exceeding expectations.• Mentored and developed a team of 10 engineers and technicians, fostering a collaborative work environment and achieving high-performance objectives.• Improved coordination between engineering, production, and quality departments, resulting in better project consistency and reduced errors.

Envigado, Antioquia. Colombia

Responsibilities:• Developed vehicle components: Windows, Brake Hoses, HVAC, Air Conditioning Hoses, Radiator, Condenser, Brake Discs, Brake Drum, Fuse Box, Badges.• Built RFQ (Request for Quotation) supplier consultation files.• Analyzed proposed technical solutions and their feasibility (product/tooling/process).• Participated in selecting the best proposal based on Quality, Cost, and Time.• Defined and managed the product schedule in line with the project’s master planning and ensured deliverables met product quality requirements (ANPQP, PPAP).• Ensured quality, cost, and timing objectives of components for the new project.• Directed all development activities for allocated parts, including presentations to various committees, budget tracking, and capital planning, as well as development scheduling.• Evaluated project requirements to identify and mitigate risks.• Captured technical schematics for use in project planning and execution.• Coordinated sampling and analysis tasks to verify the quality of finished products.• Developed positive working relationships with stakeholders to coordinate work activities effectively.• Prepared cost estimates and project specifications for proposals.• Conducted comprehensive evaluations of technical drawings, following ISO standards, generated by CAD technicians and designers (Catia V5), ensuring accuracy and compliance with specifications.• Managed continuous improvement and problem-solving (FMEA, PDCA, 5S, 5 Whys, 8D).• Coordinated sampling and analysis tasks to verify the quality of finished products.Achievements:• 100% of PSW delivered on time.• Developed a high-level local supplier network.• Contributed 5 percentage points to the local integration percentage required by the government for automotive manufacturing companies.

Mechanical Engineer, Engineering

Project Management