Caoímhe Cassidy Email and Phone Number

I am a strategic consultant to growing search, staffing & consulting firms in the United States focusing on new business partnerships. LinkedIn Talent Solutions provides world-class recruiting and branding strategies and tools to help organizations become more successful at connecting talent with opportunity at a global scale.

Consulting with Search and Staffing organisations within the UK and Irish Markets to assist them in building the very best Talent Acquisition Strategy based around LinkedIn Hiring Solutions I work with directors to help their business in a multitude of areas.1) Increase the volume of those hard to reach Candidates2) Using LinkedIn as a tool for business development3) Increasing your brand to passive Candidates online On top of this, we discuss a bespoke solution to achieve these aims which ultimately make you more productive and efficient on LinkedIn.

Promoted to Senior Sales Development Specialist. Working in the Talent Solutions team liaising with corporate clients in the UK/IE region to advise them on how they can leverage the power of the LinkedIn’s professional network to engage with professional talent globally.My role is to determine exactly where LinkedIn suite of solutions can add value to organizations’ talent acquisition & employer branding strategy - in order to achieve quantifiable results such as reducing cost of hire, time to hire, and increasing employer brand awareness.As a Senior Sales Development Specialist there are 3 main areas I will focus on: *Our Clients – Working hard to learn about our customer’s needs, what challenges they experience and how to best guide them as to how LinkedIn can add value to their recruitment and employer branding strategy.*Team – Teamwork and collaboration is an essential cog in the LinkedIn wheel and I always try to not only achieve my individual sales target but do my best to help others reach their goals and that of our high performing team.*New Sales Development Specialists – As a senior member of the “Sales Development ” family I relish working with and training our new team members in order for them to find their feet as soon as possible.

Advising companies on maximizing the use of LinkedIn for talent sourcing and employer branding- Enable companies to be more time and cost-efficient,- Connect them to top talent around the world- Position them as the 'employer of choice.'

RotateIn is a LinkedIn job rotation program designed to help top employees gain new skills and knowledge to help them transform their careers. The duration of the program is six months which will be split evenly between working for our Sales Operations and Customer Advocacy departments. The program also includes participation in a number of courses and projects such as organizing one of LinkedIn's trademark InDays.

• Interact with LinkedIn’s members on a level that supports the full customer experience.• Provide education to LinkedIn’s 238+ million professionals in a multichannel communication environment.• Develop expertise on a variety of LinkedIn’s products and features. Assist customers with product information and site navigation. • Establish effective working relationships across multiple departments.• Liaise with clients on technical issues using advanced troubleshooting skills.• Effectively identify problems and issues by performing relevant research using appropriate tools• Ensure potential bugs are escalated to correct departments whenever necessary.Attend ongoing technical and nontechnical training and development related to existing and potential future roles.

As part of the team, we brought the 100k in 30 Days for Breast Cancer Ireland nationwide and international from starting the campaign on the 15th May 2020 kicking off on June 1st. With a goal of raising €100,000, we raised €1.3m by the end of June, had 15,000 people take part in Irelands biggest ever virtual event and participants in 34 countries worldwide.

• To quickly understand escalations outside the normal scope of basic review, including fixing issues raised by management and issues that could be potentially damaging to the company. • Handle the escalations where a report has been filed and resolved, but problems remain, escalations about a specific business directly from the Legal or PR teams and escalations about the listing attributes of a highly important business/entity.• Resolve these escalations as a matter of urgency, identifies the cause and suggests corrective actions to the appropriate teams to avoid recurrences of the problem.

• Responsible for evaluating the accuracy of data in Google Maps, with specific task of identifying patterns in data and using judgment to take decisions on data quality.• Make decisions regarding accuracy from multiple sources of data.• Review or research patterns in data, focusing on details and taking action to improve data accuracy.• Identify issues or inconsistencies in data and proactively question data quality.• Communicate with colleagues and customers via email, chat, phone and in‐person meetings.• Work as part of a large project team.• Make outbound phone calls to business representatives to retrieve and/or verify information.• Provide a professional face of the company to our customers.• Work on a computer for extended amount of time staying focused and working at a fast pace.• Potential side projects e.g. analyze metrics, recommend operational flow improvements based upon analyses.

• Record keeping of each individual class• Mentor of large groups of children and adults• Organising directors records on a weekly basis• Communication coordinator between director and students• Assistant Organiser for concerts and events

• Supported and provided superior service via phones and e-mail to approx 500 customers on a weekly basis to ensure the highest levels of customer satisfaction were consistently delivered.• Selected as a subject matter expert(SME) in the department.• Communication liaison between various levels of management.• Clear and articulate, personable and professional with polished presentation skills.• Deputised for Line Manager in their absence and acted as point of contact for the team.• Undertook day to day management of the team including handling escalations, scheduling, metric updates and any other process changes relevant to the team as and when required.• Resolving such complaints in a timely and efficient manner.• Worked alongside line managers in improving team performance by assisting agents when and where necessary.• Assisted Team Leaders in preparing agents for the floor through effective coaching, feedback and quality training.• Selected to support the offshore department in provision of excellent customer support.

• Maintaining cash records daily/weekly orders• Day to day dealing with customers queries• Motivation of employees to meet targets required• Sales and Marketing promotional days• Interview process of employees• Scheduling employees on monthly basis• Communication liaison between various levels of management