Christina P. Email & Phone Number

Portland, Oregon, United States

Portland, Oregon Area

Responsibilities include those of a Senior Product Manager, listed below, as well as key client relationship management and interfacing with executive team. - Managing line of business with $250 million in payment processing and $31 million ARR- Project manage company’s largest customer account and custom development roadmaps - Management of nearshore and offshore BPO teams- Track KPIs and product metrics for monthly operating reports

As a senior product manager, primary responsibilities include product strategy and roadmap planning. Oversaw the day-to-day development and the successful release of all new features.- Managed 4 development teams across 8 products with 2.14 million active users - Lead National Database criteria assessments for the Amateur Athletic Union, US Soccer, Little League, and USA Football/NFL- Maintained high-value partner relationships with U.S. Soccer, Premier Girls Fastpitch, and 20 State Governing bodies- Represented the company during customer board meetings and conferences in reference to product demonstrations and building customer relationships- Actively involved in company response to RFPs including written and live presentations- Participated in the implementation of the Nexus framework to help scale scrum across a fast growing company- Collaborated and lead business development strategies with other product managers, engineers, QA, marketing, sales and service teams to ensure product success- Conducted client and market research leading to improvements and innovations furthering overall product strategy- Wrote user stories with clearly defined acceptance criteria helping to improve efficiency of team and reduce time to done- Worked closely with the design team to ensure the UI/UX of the software met customer needs and provides the best user experience- Managed new feature marketing communications and service team education- Managed product maintenance and bug fix release schedules

Tualatin, Or

Lead product manager of SaaS startup which was the first acquisition by the world’s leading sports technology provider in 2016.- Managed all company products and custom development projects supporting 500,000+ users and processing over $100 million in payments- Created and maintained company-wide product roadmap while managing multiple development teams including mobile development- Collaborated with other departments on business development strategies: client services, marketing, sales, finance- Created detailed technical specification documents that communicate expectations for UX design, feature behavior, and data handling- Conducted product presentations for national clients and investors- Designed curriculum for client and user education for new and existing features- Served as both project and production director for the top 5 largest national and international client accounts- Managed client relationships, expectations and project scope

Tualatin, Or

Hired, trained, and managed the customer service department for a SaaS startup which was the first acquisition by the world’s leading sports technology provider in 2016.- Grew department from 4 to 24 employees within 2 years- Received a 98% CSAT rate- Implemented new merchant processor for all clients increasing company profit by 10% - Developed webinar program to reduce support overhead and onboarding times by 50%- Responsible for conflict resolution and de-escalation of client issues- Managed two (2) acquisitions of new companies and technologies, merging system support requirements into existing resources and processes- Designed staff review, personal growth planning and feedback programs which lead to multiple team members that grew to a director or managerial role- Developed client retention strategy and assigned key client managers for specialized proactive client care

Portland, Oregon Area

Tualatin, Or