Mark Caponigro Email & Phone Number

Charlotte, North Carolina Area

Train, Coach, Mentor Lean Practitioner candidates through project execution and creation of sustaining process improvement systems

Charlotte, North Carolina Area

Manage Service Delivery Transformation Program. Directly manage Project Management Office (PMO) business management and governance team. Plan and direct all transformation activities within Service fulfillment processes. Manage creation and deployment of PMO governance standards. · Developed and deployed Transformation Process that integrated Process Improvement, Change Management, and Project Management methodologies into 6-phase checkpoint process used to guide and monitor all transformation projects. · Developed Strategic Plan to integrate field branch network and newly formed Centralized Back Office operations.

Atlantic City, Nj

Identified / led / facilitated Rapid Improvement events and End2End transformation projects across value streams. Trained, mentored and certified Lean Program candidates. Created Key Performance Indicator (KPI) management process.Areas of impact:Hotel Operations: Laundry processing, Housekeeping, Valet, Guest Services, Front DeskFood & Beverage: Food service, Inventory, QSR, buffet, sanitationCasino: Beverage service, Cashier speed, Customer recognition, maintenance & custodial servicesAdministration: Contract processing, warehousing, document retention, marketing programs

Coached / mentored executive leadership. Led Hoshin Kanri (strategic planning) processes and managerial review. Trained 400+ associates in creative thinking and process improvement skills.Areas of impact:Loan processing (application to funding), Post closing review and document retentionCall center operations: Staffing optimization and standardizationTeam development: CI training, team building and facilitationAdministration: Visual Management System for business unit, including dashboards with (KPIs)Customer satisfaction survey analytics and action planning resulting from JD Power and Gallup

Islandia, Ny

Designed and deployed tools for process assessment and improvement in Global Marketing. Trained personnel in process improvement and Lean Six Sigma. Mentored, coached, and facilitated marketing design and improvement projects. · Led executive project for coordination of Integrated Marketing Campaigns resulting in 30% reduction from concept to launch· Reduced Time for Relationship Marketing e-mail blasts 40% by creating standard schedule and approval process, eliminating non-value added activities

Wright-Patterson Afb

Developed CPI, Continuous Process Improvement, Training and program management processes. Delivered training to Military, Civilian and contract work force. Mentored General and staff. Led and coached projects within the command.· Created Concept of Operations for the AirForce CPI program used for training throughout command and beyond.

Charlotte, North Carolina Area

Recruited as VP / Six Sigma Instructor to develop Lean Enterprise (TPS) program. Quickly promoted to SVP / Program Designer. · Designed, developed, delivered corporate wide Lean Enterprise certification program.· Created curriculum for integration of Six Sigma and Lean methodologies.· Trained 1000+ associates in Lean or Six Sigma.· Achieved project savings of $6M+ through mentoring associates to Lean belt certification.

Phoenix, Arizona Area

Directed all Lean strategic and tactical activities across $4B business unit. Managed virtual team across 21 sites. Oversaw supplier development activities.· Managed / grew Lean expert talent base· Facilitated and coached candidates and practitioners through projects

Tempe, Az

Product Line executive of Manufacturing, Assembly, Test, and Supply chain operations. Designed and managed matrixed organization of “order entry to delivery” value streams in commercial and military aerospace. Led team through first VPP certification.