Cara Devlin Email & Phone Number

Glasgow, Scotland, United Kingdom

Glasgow, Scotland, United Kingdom

• Supporting the implementation of several solutions for customers in financial difficulty across frontline teams.
• Leading implementation of changes to customer management strategies to improve customer outcomes

Glasgow, Scotland, United Kingdom

• Led the development of a pioneering Cancer Support Toolkit
• Facilitated the Financial Inclusion Panel, fuelling the inclusive design of customer communications and digital journeys
• Developed and delivered monthly insights on vulnerability which were cascaded via senior stakeholders.

Glasgow, Scotland, United Kingdom

• Supported in Business Direct, triaging customers impacted by Covid-19
• Supported the BBLS automation project to land improvements for business customers struggling financially due to Covid-19
• Project planning and stakeholder management on various digital projects.

Glasgow, United Kingdom

• Delivered competitor analysis to support pricing decisions and proposition development for Business deposit products
• Identified and evaluated opportunities for growth of Business deposits and presented these to stakeholders
• Developed weekly newsletter, sent to over 600 colleagues, including market news, competitor interest rates and credit ratings

Glasgow, Glasgow City, United Kingdom

• User support and coaching in O365 apps, particularly regarding migration to Outlook from IBM notes both remotely and via floorwalking
• Created content for, organising and presenting instructional webinars
• Delivered training sessions
• Back end support via ServiceNow platform
• Reviewed and distributed communications
• MI analysis

Glasgow, Glasgow City, United Kingdom

• Logging new PPI complaints, inputting data, record keeping and customer correspondence
• Navigating and updating company computer systems and extensive use of Microsoft Office
• Reviewing customer PPI cases to be closed and completing tasks within an FCA regulated time-frame.My current role has allowed me to gain administrative experience, whilst learning the importance of time sensitive.

Glasgow, United Kingdom

• Leading team of bar staff on shift to ensure efficiency and consistency of service
• Serving customers and delivering excellent customer service.
• Task prioritisation and quick decision making in pressurised environment
• Team working and maintaining good communication with kitchen team
• Complaint handling and answering phone calls and emails.
• Cash and stock counting and reporting

Glasgow

• Providing excellent customer service whilst working efficiently under pressure
• Communicating effectively with kitchen team and management
• Training other members of staff to get them to required standards.
• Cash handling, reporting waste and complying with strict health and safety standards.