- Manage a team of three including Associate Director and Registration Operations Specialists, overseeing registration processes of four university divisions in the Salesforce Student Case Management (SCM) system.- Discover, document, and implement divisional registration procedures into uniform standard operating procedures guide, and act as subject matter expert - Establish technical manual for administrative registration functions of the Student Information System- Uncover areas… Show more - Manage a team of three including Associate Director and Registration Operations Specialists, overseeing registration processes of four university divisions in the Salesforce Student Case Management (SCM) system.- Discover, document, and implement divisional registration procedures into uniform standard operating procedures guide, and act as subject matter expert - Establish technical manual for administrative registration functions of the Student Information System- Uncover areas for process improvement, working with divisional registrars to design and implement - Test new and updated functions in development in SIS and SCM, providing detailed feedback to the USIS and Salesforce development teams.- Lead design of SCM’s Registration information page, creating mockups and specifications for bringing registration information from SIS to SCM and working with both the USIS and SCM development teams during testing.- Maintain an average of over 4 out of 5 customer satisfaction rating for registration operations at the team and individual levels. Show less

- Train and mentor academic records specialist, supervising work and recommending best practice- Lead on grade change development, a Student Service Excellence Initiative, coordinating and collaborating between IT and divisional Offices of the Registrar to create a method for grade change submission and semi-automated review and inquiry.- Registration lead on initiative to move to a new Salesforce Student Case Management (SCM) system, resulting in 152 registrar requests made in the… Show more - Train and mentor academic records specialist, supervising work and recommending best practice- Lead on grade change development, a Student Service Excellence Initiative, coordinating and collaborating between IT and divisional Offices of the Registrar to create a method for grade change submission and semi-automated review and inquiry.- Registration lead on initiative to move to a new Salesforce Student Case Management (SCM) system, resulting in 152 registrar requests made in the first 4 days of implementation- Active participant in SSS and SCM user groups- Assist in Course Catalogue and Student Handbook publication- Submit JIRAS for SIS registration and advising related issues and test SIS functionality- Assist in paperless initiative throughout Carey, including the transition to OnBase document management system- Coordinate and improve the Academic Standing process - Ensure integrity of SIS data related to student records Show less

- Document OTR processes and procedures and creation of a single searchable knowledge base, providing continuity and efficiency in services- Assist in graduation with application management; commencement ceremony planning, preparation, and execution; proofreading and editing ceremony program and products; and diploma distribution- Process transcripts and verifications- Support 3184 students and 134 faculty in OTR needs and direction to other offices for assistance as needed-… Show more - Document OTR processes and procedures and creation of a single searchable knowledge base, providing continuity and efficiency in services- Assist in graduation with application management; commencement ceremony planning, preparation, and execution; proofreading and editing ceremony program and products; and diploma distribution- Process transcripts and verifications- Support 3184 students and 134 faculty in OTR needs and direction to other offices for assistance as needed- Review waitlists and interdivisional and facilitate enrollment of approved waitlisted students- Work with faculty and advisors to resolve student issues regarding enrollment matters. - Assist with basic registration or services-related inquiries Show less

- Design, maintain, and troubleshoot enterprise SIS system in SQL Server, MS Access, and ASP - Create and update SQL stored procedures, functions, triggers, and constraints to optimize data collection and dissemination - Collect system specifications across multiple departments- Improve and implement institutional protocol and procedures - Document systems procedures and create users’ guides- Communicate system outages and updates to constituents- Assist users in… Show more - Design, maintain, and troubleshoot enterprise SIS system in SQL Server, MS Access, and ASP - Create and update SQL stored procedures, functions, triggers, and constraints to optimize data collection and dissemination - Collect system specifications across multiple departments- Improve and implement institutional protocol and procedures - Document systems procedures and create users’ guides- Communicate system outages and updates to constituents- Assist users in troubleshooting technical difficulties- Perform password resets and assist with Active Directory account management- Meeting preparation: including scheduling; room reservation, equipment setup, and drafting agendas, minutes, and other materials- University-wide communications regarding system outages and updates to university community- Preparation, maintenance, and distribution of training materials for IT staff members Show less

- Create and and maintain forms, queries, and reports for tracking data in MS Access, Excel, and Word- Use Visual Basic to automate data entry and validation- Redesign database system to improve user interface, data analysis, and management- Train staff on entry procedures and database maintenance - Query and clean data for statistical analysis- Establish efficient systems of work flow and data flow, creating documentation as needed- Score and enter data and check the… Show more - Create and and maintain forms, queries, and reports for tracking data in MS Access, Excel, and Word- Use Visual Basic to automate data entry and validation- Redesign database system to improve user interface, data analysis, and management- Train staff on entry procedures and database maintenance - Query and clean data for statistical analysis- Establish efficient systems of work flow and data flow, creating documentation as needed- Score and enter data and check the work of other team members- Track and manage electronic, multimedia, and written data- Record, administer, and code experimental tasks according to protocol Show less

- Performed medical exams on animals upon entry into the facility and as needed for illness - Administered medications, vaccinations, and IV hydration and instructed adopters and fosterers on medication and post-surgical care - Monitored overall health of animals, executed routine phlebotomy and analyzed biological samples for microscopic parasites- Entered medical and demographic information on each animal- Coordinated and tracked movement of animals and paperwork throughout… Show more - Performed medical exams on animals upon entry into the facility and as needed for illness - Administered medications, vaccinations, and IV hydration and instructed adopters and fosterers on medication and post-surgical care - Monitored overall health of animals, executed routine phlebotomy and analyzed biological samples for microscopic parasites- Entered medical and demographic information on each animal- Coordinated and tracked movement of animals and paperwork throughout the facility- Scheduled surgery and post-adoption appointments- Ran reports for animals requiring vaccines, exams, and photography Show less

- Developed and maintained site-specific instructions for staff, significantly decreasing number of scheduling errors to reach patients in the clinic across 12 locations- Coordinated service to Wyman Park pediatrics clients and staff and improved relations between pediatrics department and call center- Ranked regularly among top three call-takers in service and volume

- Responsible for administrative support of medical staff on a clinical research unit including transcribing medical orders quickly and accurately

- Supported editors in production of general trade and academic books- Assisted freelance employment coordinator in assessment of potential candidates and orientation of new freelance editors and proofreaders

- Completed layout and editing of six books- Assisted in production of over twenty books- Trained new editors in production process