Cara Knight Email & Phone Number

Sydney, Nsw, Au

• Manage portfolios of fleet/novated recoveries and personal/corporate insolvency accounts via email or phone, or further legal or recovery action if determined• Assist Fleet Credit Manager with performing credit checks for default judgement proceedings• Became SME of insolvency, insurance and fleet recovery processes, developed into point of reference for other departments with queries relating to these topics• Worked with QA on creation of standardised letter and email templates for customer correspondence, and learner guides for new staff• Creation of productivity, stock on hand and delinquency reports via Microsoft Excel• Responsible for issuing of legal notices to customers for non-compliance• Participated in Kaizen activities and contributed feedback and recommendations for continuous improvement/efficiency

• Monitor files with mercantile agents, total loss vehicles and repossessed assets, including issuing legal notices, authorisation of court orders invoices, responding to customer queries and resolving disputes• Reconciliation and payment of invoices via analysis of SAP data• Independently interpreting legislation, and seeking internal legal advice when required, to respond to solicitors, government bodies etc• Led process improvement projects to improve skip tracing procedures to reduce agent fees, and increasing profits through better management of insurance rebates• Verification of dealer invoices for vehicle substitutions and updating contract files• Contributed to semi automation of customer letters

Manage high volumes of both inbound and outbound calls with customers who are in various stages of arrears with their loans.Exhaust all options to minimise the number of customer accounts that require escalation of action in order to minimise losses. Use sound judgement and decision making to recommend actions to be taken with delinquent accounts and passing on outstanding debts for debt collection and/or further legal action.