Cara Moore Email & Phone Number

London Area, United Kingdom

London, England, United Kingdom

- Managed transcription, translation and interpretation services for 500 colleagues across EMEA- Provided full operational coverage to a team of 350 independent contractors, implementing feedback for our department and fostering an environment of trust, engagement and continuous improvement- Analysed key performance data for partner teams, creating detailed reports on cost, turnaround time and quality indicators. Identified existing reporting gaps and worked with stakeholders to determine what information was most relevant and helpful to improve collaboration within the service line- Created, maintained and streamlined educational resources concerning the team's services on the internal learning system, establishing consistent information sources- Tested and onboarded a new translation management system, supporting implementation processes and incorporating user feedback, which led to a considerable reduction in project turnaround time

London, England, United Kingdom

- Analysed complex data sets to provide clear actionable insights to leadership team, coordinated governance protocols and prepared succinct briefs for strategic boards- Led on HR and People risks on behalf of 1500 colleagues. Identified and implemented measures to mitigate three service-impacting risks and prevent them from materialising into issues, resulting in board approval to downgrade these from high priority to low concern across two quarters- Optimised processes and data collection linked to priority programmes through negotiation with senior colleagues. Delivered regular reporting and analysis to support agreed timelines and priorities

London, England, United Kingdom

- Expanded and revamped 12 dashboards across different transformation programmes by considering key stakeholder needs, resulting in increased clarity and collaboration across business units- Managed a talent programme and achieved a customer satisfaction score of 75% through delivery of 16 webinars, workshops and events for 250 managers. The positive feedback resulted in a 20% increase in programme funding for the subsequent year

Lyon, France

General client support role with additional focus on social media presence and writing company blog- Improved client trust by addressing and resolving all queries within 48 hours. Contributed to the design of unique solutions to meet client project requirements- Researched and wrote 30 pieces of original blog content, improving the company’s search engine optimisation and increasing direct traffic to the sales team by 12%

Master'S Degree, Translation, Distinction

Bachelor'S Degree, Foreign Languages And Literatures, General, First Class

Studies involving French and Italian history and literature; modern media and art; close focus on grammar and translation.

A Levels, Foreign Languages And Literatures, General, 2 A*, 1 A

Gcses, 12 Gcses, Grade A-A*