Manage a sizeable portfolio of commercial airline customers, with a focus on growing the business. Coordinate the delivery of Air BP’s global offer to customers, set & monitor financial targets, hold accountability for customer achievement and deliver sustainable gross profit growth.

Responsible for all Fuels NA demand forecasting within the Commercial Business Management process (CBM), which is an integral part to the sales performance management process (over 13bn gallons, $600M Standard Margin, over 7000 retail locations, and ~ 200 franchise customer forecasts, among ~30 sales managers reporting into 6 Sales Directors). Work closely with members of the Leadership teams across Planning & Optimization, Sales, Marketing, Supply and Finance to prepare a forward demand forecast and communicate plan across the all the Fuels NA organization. Work closely with technical support teams to evolve forecasting process into a more efficient and user-friendly tool. Create insights from plan, which are used to underpin marketing program economics, sales financial commitments, and supply plans. Additionally, I own a number of key processes, including integration of potential future activity via the sales opportunity pipeline, insights on new/lost business, and heavy involvement in sales-related management information (MI) reporting and analytics.

Led the customer-level forecast and allocation process for the East Gulf Coast regions of the United States (4.9bn gallons, 73 terminals, 200 customers, and 29 sales managers). Primary Region consists of 7 SE states; while extended coverage region includes additional 9 NE states. Managed monthly exchange balances with external partners and ensured accurate balancing decisions were made. Built and maintained strong working relationships with Sales, Strategy, Commercial Optimization and Supply operations teams in the area of forecasting and allocation information. Communicated forecasts, allocations, supply issues, procedures, and decisions to appropriate supply and sales teamsKey Accomplishments: • Exceeded metric of 80% Incident Pre-Notification accuracy – Final count = 82% accuracy for territory (2% above average performance)• Provided innovative solutions contributing to Process Improvement in multiple areas (Created new exchange nomination process; streamlined customer communication process among internal business partners; upgraded content to company website providing greater efficiency and reliability to customers)

Work directly with sales managers to manage BP branded programs and contractual agreements in the Northeast territory (675 M gallons, 8 Regional Account Managers, 350+ sites/customers) . Interact on a daily basis with both internal and external customers. Responsibilities include annual & monthly team performance reporting, customer financial administration & planning, annual & monthly volume forecasting, internal controls for compliance and audit purposes, program administration (working with cross-functional teams to achieve goals), operational support and communications, and project management and other special projectsKey Accomplishments: • 2013 recipient of Top Sales Incentive Award for high performance (top 15%)• Contributed to successful rollout of new Commission Marketer customer contract. Created equitable terms for customers, while balancing risk & reward for BP – first in 15 years• Contributed to 10% site/volume growth in gaining new competitive site package in New York/New Jersey Branded Direct Market • Was asked to manage Sales forecasting for New York/New Jersey market (a traditional Sales manager function). Achieved the best mean average percentage error (MAPE)/BIAS forecasting accuracy across team of all Sales Managers

Work directly with sales managers to provide accurate updates to contract pricing for approximately 30 commercial fuel customers, including Key Accounts. Serve as expert for all contract pricing related issues, while providing timely resolution. Responsible for data management in SAP for all term unbranded commercial accounts in the US MidwestKey Accomplishments:• Achieved Helios Award, Partnership award for collaboration with FedEx. BP’s highest award recognizing the contributions of the top employees and their achievements across all global businesses. • Achieved “Outstanding Supplier Performance Award” from FedEx.

Served as subject matter expert and main contact for escalations, disputes and account inquiries. Responsibilities included researching, determining charge and payment of invoices and evaluation of contractor performance. All functions performed using the SAP system. Led process of creating knowledge- based documents for reference during reorganization of department. Performed special projects and implementation procedures as needed.