Coo
Current- ︎ Implemented internal processes, standards, and workflows
- ︎ Managed the Customer Service and CMA (Community Management Analytics) teams
- ︎ Defined project execution methodologies
- ︎ Monitored the execution of the contracted scope
- ︎ Controlled profits and costs for each project (hours, tools, and suppliers)
- ︎ Improved consistency, predictability, and efficiency in project deliveries