Coo
Current▪︎ Implemented internal processes, standards, and workflows▪︎ Managed the Customer Service and CMA (Community Management Analytics) teams▪︎ Defined project execution methodologies▪︎ Monitored the execution of the contracted scope▪︎ Controlled profits and costs for each project (hours, tools, and suppliers)▪︎ Improved consistency, predictability, and efficiency in project deliveries▪︎ Managed risks by signaling, mitigating, and anticipating changes▪︎ Led people management through regular feedback sessions with coordinators and analysts▪︎ Supported coordinators in team composition and defining internal processes▪︎ Coordinated the selection and hiring of suppliers▪︎ Managed the tools used in the company, ensuring standardization▪︎ Held regular feedback meetings with clients, identifying key pain points and areas for improvement▪︎ Provided measurement and monthly reports on the execution of the contracted scope▪︎ Adjusted the scope to promote client growth within the agency▪︎ Supported the New Business department in briefing and debriefing meetings, structuring project scope, creating commercial and technical proposals, and analyzing contracts alongside the legal departmentMain clients▪︎ Alacero, BRK, Care Plus, Carmeuse, CBA, CBMM, CBO, DaVita, Engie, Eurochem, Frigelar, Gerdau, Hi Platform, Instituto Aço Brasil, La Salle, Nexa, Novelis, OMO Lavanderia, Turner, Vale & Yokogawa.
