▪︎ Implemented internal processes, standards, and workflows▪︎ Managed the Customer Service and CMA (Community Management Analytics) teams▪︎ Defined project execution methodologies▪︎ Monitored the execution of the contracted scope▪︎ Controlled profits and costs for each project (hours, tools, and suppliers)▪︎ Improved consistency, predictability, and efficiency in project deliveries▪︎ Managed risks by signaling, mitigating, and anticipating changes▪︎ Led people management through regular feedback sessions with coordinators and analysts▪︎ Supported coordinators in team composition and defining internal processes▪︎ Coordinated the selection and hiring of suppliers▪︎ Managed the tools used in the company, ensuring standardization▪︎ Held regular feedback meetings with clients, identifying key pain points and areas for improvement▪︎ Provided measurement and monthly reports on the execution of the contracted scope▪︎ Adjusted the scope to promote client growth within the agency▪︎ Supported the New Business department in briefing and debriefing meetings, structuring project scope, creating commercial and technical proposals, and analyzing contracts alongside the legal departmentMain clients▪︎ Alacero, BRK, Care Plus, Carmeuse, CBA, CBMM, CBO, DaVita, Engie, Eurochem, Frigelar, Gerdau, Hi Platform, Instituto Aço Brasil, La Salle, Nexa, Novelis, OMO Lavanderia, Turner, Vale & Yokogawa.

▪︎ Main point of contact with clients▪︎ Align expectations with clients▪︎ Managed projects from briefing to final delivery, including scope, budget, and timeline definition▪︎ Monitored projects, prioritizing higher-value deliveries▪︎ Coordinated internal teams and suppliers, ensuring on-time delivery with agreed quality▪︎ Managed risks by anticipating and mitigating problems▪︎ Developed and updated project schedules▪︎ Monitored and analyzed client markets and their competitorsMain clients▪︎ Agiplan, Alelo, Bauducco, Bayer, belVita, Coral, Kinder, Melitta, O Boticário & Petrobras

▪︎ Main point of contact with clients▪︎ Align expectations with clients▪︎ Managed entire project lifecycles, from briefing to final delivery, including scope, budget, and timeline▪︎ Coordinated creative and programming teams▪︎ Managed risks by anticipating and mitigating problems▪︎ Developed and updated project timelines▪︎ Managed suppliers to ensure timely delivery with agreed qualityMain clients▪︎ Kit Kat, Lenovo, Nissan, Reckitt Benckiser, Samsung & Unilever

▪︎ Conducted client interviews to gather needs▪︎ Defined success metrics and conducted benchmarks▪︎ Created personas, card sorting, sitemaps, and wireframes▪︎ Developed content inventories and conducted user interviews for usability tests▪︎ Defined the digital ecosystem and task analysis▪︎ Created storyboards, heuristic analysis, and A/B testsMain clients▪︎ Banco Original, Bourbon Shopping, Ecofrotas, Lojas Renner, Panvel Farmácias, RBS TV & Tramontina

▪︎ Conceived and created advertising campaigns, internal communication, and websites▪︎ Developed visual identities

▪︎ Conceived and created advertising campaigns▪︎ Developed visual identities

▪︎ Information architecture and website design

▪︎ Designed and developed graphic design projects

▪︎ Art Director - Comparte - Sites & Webmarketing▪︎ Assistant Art Director - RSWeb▪︎ Designer - NADARTE | UFPel▪︎ Assistant Art Director - No8▪︎ Designer - Chibarro Mix Cultural | MinC | UFPel▪︎ Monitor - Laboratório de Produção Gráfica | UFPel