Carey Graves Email and Phone Number

Scheduling appointments, customer service, and answering telephones

Customer service, sales assistant, and cashier. Working part time and am looking for a full time position within a different company.

Worked inside sale, internet sales and price quotes on vehicle. Customer service skills.

Worked with international outsourced groups to integrate technology, associates and service. Leadership/People Management and Training/ Customer Service and complaints. Operation: Managed a specific group in the call center, worked with roadside assistance, credit card security, legal services, and dental plans. Participated in marketing stategy and operational planning process to ensure excellence of service to clients and customers. Facilitated regular communication with client contacts to ensure expectations were achieved. Training: Responsible for prepararion and delivery of training and development programs. Coached employees and managers to ensure optimal development and effectiveness. Sales: increased center revenue by conducting successful enrollment progress through job performance, work assignments distribution, and call time strategies.

Restructured department to manage three international sites with operating staff of supervisors and quality assurance specialists to improve productivity, effciencies and quality. Participated in marketing strategy and operational planning process to ensure excellence of service to clients and customers. Facilitated regular communication with clients contacts to ensure expectations were achieved.