*Provide pleasant, professional atmosphere in working with patients, practitioners, and other clinic personnel and the general public.*Maintain record and document patient communication in the electronic health record, EPIC medical software.*Work independently as well as function as a care team member; multi-task; perform other administrative duties as requested by the management team.*Participate in problem solving and continuous quality improvement and risk management activities by applying LEAN principles, and working to implement patient centered communication skills.*Understand and adhere to HIPPA regulations.

*Prepare, package and deliver meals efficiently and on time.*Actively maintain a clean, organized and efficient kitchen, including inventory of food and packaging supplies.*Find new ways to improve operations and efficiencies.*Work in a fast paced, high volume environment; ability to multi-task.*Learn and incorporate new informations; perform additional duties as needed/assigned by the owner.*Work flexible hours including early mornings, weekends and holidays.

* Provide day-to-day leadership and management of the Animal Department.*Personnel management including hiring, training, scheduling and performance evaluations.*Develop and implement appropriate work-flow routines for best time management of all daily responsibilities.*Maintain accurate records regarding dispensed medications, daily food intake, and overall physical condition of all collection animals.*Arrange shipments, sales, purchases and trades of all animals.*Participate in exhibit/holding renovation, design and future plans for the institution.*Manage animal healthcare with local, contracted Veterinarian.*Procure and manage animal food purchases and donations, including pick-up/delivery, inventory and storage.*Manage Animal Department budget including inventory and ordering of supplies.

*Provide customer service including product sales and specialty orders.*Manage product inventory, place orders, check-in and price merchandise.*Create new employee training manual, including detailed instructions for computer program operations associated with sales and orders.*Decorate and organize store displays for best visual presentation.

*Coordinate and oversee the captive breeding programs of the mammal collection.*Arrange shipments, sales, purchases and trades of mammals.*Develop the mammal collection plan, working with the General Curator and other Collection Managers.*Participate in exhibit/holding renovation , design and future plans for the institution.*Collaborate with medical staff on animal healthcare, diet and nutrition.*Actively collaborate with other departments to ensure that husbandry and behavioral management practiced are to the highest standards.*Represent the zoo's interest on issues involving living collections to government agencies, education and conservation organizations.*Plan, execute and/or mentor research and/or field studies.

*Provide day-to-day leadership and management to of the chip forest and zoo hospital areas.*Serve as liaison for the Collection Manager and General Curator as to daily concerns of the department.*Inspect all exhibits and related facilities regularly for cleanliness and structural integrity.*Inspect the care and well being of the animals under my management.*Coordinated, oversee and assist with medical treatments, preparation of food, feeding and training of animals and maintenance and repair of animal exhibits/holding animals.*Collaborate with Collection Managers, other Area Managers and medical staff in development of diets, husbandry techniques, and area protocols.*Participate in AZA recommended programs.*Member of the animal recapture team; maintain qualifications to use firearms on zoo grounds.

*Manage and coordinate team of traffic technicians.*Schedule and review weekly field data collection.*Create and implement new hire training manual for traffic technicians.*Train new traffic technicians on data collection in the field.*Develop guidelines for tracking project progress.*Organize and facilitate office renovation and relocation.

*Developed 150+ traffic impact studies, including critical lane analysis, highway capacity analysis and traffic signal warrant analysis, throughout the state of Maryland.*Facilitate relationships with county and state offices to determine study limits and background information for traffic impact analysis.*Maintain detailed records of Maryland residential and commercial developments to determine impact on future projects.

*Survey and record traffic movements at specific intersections during peak traffic hours. *Record and submit data timely and efficiently.*Assist in training new technicians on data collection.

*Provide daily care and maintain healthy, safe and sanitary facilities for animals in my care.*Maintain accurate records regarding dispensed medications, daily food intake, and overall physical condition.*Participate in the animal department behavior and training team.*Work closely with the area manage and veterinary staff to develop animal training and enrichment programs.*Assist veterinarians in yearly animal physicals; restraining, medicating and vaccinating the animals in my care.*Lead "Behind the Scenes" tours for donors and zoo members so that they can gain a better understanding of the zoo's roll in animal husbandry and conservation.*Conduct "Keeper Encounters" to educate and inspire zoo guest on wildlife and conservation.*Attended international conference on environmental enrichment in Sydney Australia.

*Provide executive-level administrative support to the President and five direct reports.*Manage the details of multi-party conference calls, meetings, luncheons, travel arrangements, calendars and itineraries.*Act as liaison between management and field sales personnel.* Develop presentations for on and off-site meetings.

*Maintain clean and sanitary animal holding areas and veterinary service areas.*Monitor the health of the animals and maintain patient records.*Assist with surgical procedures.*Monitor pre and post surgery animals.*Perform laboratory tests.