Colleen Reynolds Email & Phone Number

Minneapolis, Mn, Us

Redmond, Washington, Us

Spearheaded complex and strategic deals, driving sales opportunities in Modern Work for state and local government customers. Lead a virtual team of technical, partner, marketing, and engineering resources, fostering customer trust with my expertise in AI (Copilot) and Microsoft Teams solutions. My role involves evaluating applications, recommending tailored solutions, and removing deployment roadblocks to ensure customer satisfaction. I mentored team members and promoted best practice sharing. Through creative deal strategies, POCs, demos, and storytelling, I successfully navigated complex deals and displaced competitors, advancing Microsoft 365 adoption in various organizations. Played a pivotal role in influencing product updates and refining the sales process through closed-loop feedback.

Bellevue, Wa, Us

Hired to be a customer-facing technical advisor leveraging industry and technology expertise to educate customers on Microsoft Office 365, Teams, Dialpad, Business Internet, Mobile Device Management and other T-Mobile offerings.

Redmond, Washington, Us

Recruited to be a subject matter expert for the local sales team in the state and local government sector leading technical presentations, demonstrations, workshops, architecture design sessions, production ready pilots for Teams Meetings, Teams Voice and Microsoft Viva. Orchestrating complex solutions with internal and external partners for multiple Microsoft products and services. Work within a virtual team of technical, partner and consulting resources to help educate customers at a technical level, demonstrate and prove solutions, and win the technical decision.Shaping current and future products, marketing strategies, and customer centricity ideas through feedback to sales, marketing, and engineering. IMPACT: Obtained quota objective FY2022 and 2Q2023. Assisted several Proof of Concepts to convert to implementations on Teams Voice and Teams Meeting Rooms. Established strong customer and partner relationships.

Boston, Ma, Us

Recruited by Burlington Northern Santa Fe Railway, a previous consulting client, to migrate from legacy telephony system to Skype for Business. Carried out contract through Motion Recruitment Partners.IMPACT: Configured and implemented AudioCodes Media packs for Skype for Business and SIP Migration across 180 locations nationwide. Improved uptime and reduced interruptions and distractions by training 24/7 frontline support on new technology and tools.

Minneapolis, Mn, Us

Hired to improve partner relationships, support, and the customer experience within the medical applications space, connecting thousands of healthcare providers across the country. Accountable for service models and standards, and team of 20 contributors.IMPACT: Improved customer response time 20% by instituting training protocols for new hires and existing support personnel. Reduced product deficiencies 15% by working closely with product and application support teams to identify and triage defects and direct toward engineering and IT operations for resolution. Created best-in-class product and technical support and seamless service.

Bloomington, Mn, Us

Selected for strategic executive role at this full-service CX consultation and solution provider to standardize how partnerships were onboarded, with the goal of bringing new products to market. Worked across all practice areas to develop and implement new protocols and guidelines, assure appropriate product documentation, training, and support, and create and present product feature set and functionality to stakeholders worldwide.IMPACT: Solidified relationships with third-party vendors and partners, including Microsoft, Genesis, Polycom, and Logitech, among others. Mitigated and averted escalations with partners, which resulted in zero turnover of client base. Increased revenues $25M with the introduction of five new products. Drove $2M in intellectual property revenue annually.

Bloomington, Mn, Us

Promoted to migrate engineers and employees from four business units – Dynamics CRM, SharePoint, MS Unified Communications, and Business Intelligence, to cloud-based solutions. Directed team of 20 to 35 and managed implementations, data migrations, and business analysis, development, and project management for practice areas. Served as liaison between technology and business units.IMPACT: Played critical role in growth of revenues within the four units, to $9M, by coaching teams through change, evangelizing product lines, maintaining existing and new strategic partnerships, and ensuring quality service delivery and customer satisfaction. Actively engaged with account executives and senior management, ensuring resource availability for existing and upcoming projects, while defining projected needs within RFP responses. Strengthened relationships between CIO, senior management, and Avtex clients and prospects.

Bloomington, Mn, Us

Hired to build out Avtex’s unified communications practice, with accountability for recruiting team and championing Microsoft OCS and Lync platforms. Primary technical resource for account executives and presales efforts, including pricing, customer consults, RFP response, and scope of work documents.IMPACT: Co-founded UC User Group within the Minneapolis area, elevating company profile and strengthening support capabilities. Grew practice into a combined P&L of $4.5M with 65% profit margin. Directed buildout of Avtex’s new facility, and oversaw budget development and spend, procurement, server acquisition, and employee relocation, ensuring uninterrupted, 24/7 support of business needs. Improved issue response and resolution tie 25% on CityWatch, Avtex’s emergency notification product.

Founded consultancy and built team of team of five employees and eight contractors to design, install, and support Avaya Call Centers and NEC telephony systems. Led all project management functions, financials, and RFP responses. IMPACT: Engaged, by BNSF Railway, for a long-term contract to implement and maintain telephony infrastructure. Engineered private NEC CCIS/ISDN network for BNSF and successfully merged platforms with Santa Fe Railway, during acquisition integration process. Provided frontline support and disaster recovery as warranted, ensuring minimal disruptions and improving uptime for all requirements, including during mergers and acquisitions, reducing interruptions and distractions and improving uptime for systems.