Carine Lucca Email & Phone Number

São Paulo, Brasil

Responsabilidades: governança do P&L dos grupos DOW, SOLVAY, UNIPAR, YARA, Air Liquide e Air Products na América Latina e relação com seus principais stakeholders. Líder DEI Brasil, responsável pela estratégia anual e iniciativas de gênero (grupo de afinidade E3).Resultados financeiros: retenção de 100% dos clientes no período (ainda englobando a pandemia do Covid), implementação de periodicidade de price increase trimestral em todos os grupos com energy surcharge, número 1 na América Latina em conversão contratual da nova plataforma digital. Reporte: Brasil & LatamCases Diversos: 1. Promovedora do primeiro Webinar de Sustentabilidade para Indústria Química na America Latina.2. Idealizadora e mediadora dos eventos E3 Morning Call. 3. Responsável pela primeira propaganda visual de exposição de gênero da empresa na revista O Papel e no stand da ABTCP 2022.4. Redatora da nova exposição afirmativa de gênero nas comunicações internas e externas, entre outros projetos. Time (indiretos): 3 gerentes de área, 5 vendedores, 2 engenheiros de aplicação.

São Paulo, São Paulo

Objective: develop new businesses in the region, recover/retain customers at risk, restructure sales and post-sales teams and implement the global price growth strategy. Challenges: recovery of credibility in key accounts and restructuring of the sales team with young team (3 salespeople; 2 newly promoted from the technical area and 1 from the internal trainee program). Actions: Structuring and training of post-sales teams, freeing sales time for salespeople, intensive mentoring to the sales team with pre call planning for the main meetings, participation and conduction on commercial meetings with the main customers, creation of the technical reporting model with kpi monitoring, creation of the executive communication model dedicated to the C-Level of corporate clients, conducting the support of the marketing team (ITC), conducting the negotiations of price realignment, conducting all BIDs processes and creating the growth strategy with the Manager Brazil. Results: Retention of more than 90% of the group of clients at risk, with the closing of two new contracts at national level, within the pandemic period.Cases:1. Creation of the communication model to the C-Levels of the main customers during the worldwide pandemic, becoming the 1st Digital Campaign in Latin America; 2. Intensive mentoring of the sales team, which resulted in an invitation to be coach of the sales training program Brazil - CSP;3. Recovery of a client at risk, with a return of its credibility, resulting in a new supply and service contract encompassing the other industrial plants in Brazil (100% of the plants). Report: Brazil & Latam Team: 03 technical vendors (called district representatives), 02 application engineers, 06 field technicians (called technical service representatives).

Sul Do Brasil

Objective: develop new businesses in the region, focused on sales growth in solutions for pulp production processes and create from scratch, train and lead the dedicated service teams in the largest customers. Challenges: growth in sales volume from new technologies without references in Brazil. Actions: Selection of post-sales teams, training of teams of after sales, development of the entire sales process with potential customers in the region, creation of the technical reporting model with KPI monitoring, conducting the negotiations of price realignment and conducting all BIDs processes. Results: No lost accounts 190% above increase in sales in the period.Cases:1. Selection, training and management of the first dedicated post-sales team of the region (rotating shift, 24h/day) in the largest pulp player in RS, 100% female;2. Closing of the contract with greater profitability of the division, at the national level;3. Responsible for the sale and implementation in Brazil (first customers references) of the two technologies with higher sales volumes and margin of the process area;4. Implementation of the first formal supply contract with the largest pulp player in the South region, after 47 years of informal partnership, through strong commercial negotiation, barring the expectation of IDB opening in the market. Report: Brazil & Latam Team: 1 application engineer, 06 field technicians.

Porto Alegre E Região, Brasil

Tracked record/promotions: RD III (2013) - RD II (2014) - RD I (2015 a dez/2017)Objective: increase the sales volume in current customers, through sales by penetration, supporting the development of field technicians for succession, and start the positioning of the company in sales and also of solutions for process in the region. Challenges: implement the standard of service of excellence in customers, without losing focus on sales, seeking personal knowledge of solutions for process. Actions: personal development in the portfolio of solutions for the pulp and paper market, development and implementation of reports for monthly monitoring of results, KPI’s critical analysis, conducting executive and management reports, management of the team of service technicians, promoting the technical and behavioral development of employees through the management tools in force in the organization, in order to ensure excellence in the performance of the area, through Six Service Standard, CSP Sales Advisor, VSP Sales Advisor and CMV and CRM tools, efficiently control the profitability of accounts under management (customers), in order to ensure compliance with all financial goals (GM/OI), feasibility study of new solutions in customers with calculation of financial and environmental ROI for all opportunities. Results: No account lost. Report: Brazil Team: 02 field coaches.

Porto Alegre E Região, Brasil

Tracked record/promotions: EA II (Fev/2010) - EA I (Abr/2011)Objective: technical responsible for the clients CMPC (Guaíba/RS) and GKN group (Porto Alegre and Charqueadas/RS) and technical support to other customers in the Pulp and Paper area in SC and PR.Challenges: raise the standard of technical service (after sales) in customers, supporting district representatives (salespeople) to increase sales volume. Actions: management / maintenance of chemical programs for industrial water treatment, comprising medium and high pressure steam generation systems, liquor recovery boilers with nominal production of 1000 t/h and 120 BAR, open and closed cooling systems, water and sewage treatment plants and programs aimed at industrial reuse. Development and implementation of reports for monthly monitoring of results, critical analysis of KPIs, control of power distribution systems and utilities and responsible for technical training within the customers' website in the applications in the areas of recovery and utilities. Results: No lost accounts under my technical maintenance period (post-sales support). Report: Brazil

Porto Alegre E Região, Brasil

Commercial responsible for the customer portfolio of the Region of Porto Alegre and metropolitan region and prospecting for new customers.

Porto Alegre

Environmental licensing of companies with the competent environmental agencies, in main FEPAM.Development of audits and technical reports to complement the documentation for licensing. Emergency assistance to claims involving chemical cargo transport vehicles in the states of RS and SC, managing and monitoring the remediation of areas / soils.

Master Of Business Administration - Mba, Mba Executivo

MBA Executivo em Gestão Estratégica e Econômica de Negócios - São Paulo/SP

Bacharel, Engenharia Química