Carl Ackermann Email & Phone Number

Charlotte, North Carolina, United States

Leading the innovation practice in Kepner-Tregoe, focused on new breakthrough products

United States

Adding value through helping people and organizations solve problems

Fort Mill, South Carolina

As Kepner-Tregoe Program Lead, I have the ambitious goal of changing the thinking behaviour of NTT Ltd North America (previously Dimension Data). The program implements the KT Critical Thinking methodologies through training, coaching, and driving adoption of the frameworks through all areas of the business. Through the use of clear thinking, we will.

Bryanston, Johannesburg

Responsible for driving the adoption and improvement in use of Kepner-Tregoe methodologies throughout Gauteng Services. Also a Kepner-Tregoe trainer, facilitation training on all Kepner-Tregoe processes.

Johannesburg Area, South Africa

In the DC CDO (Data Centre Central Delivery Organisation), Gauteng I manage the Virtualisation, Storage & Compute Professional Services, Managed Services and Outsourced engineers. Responsibilities include operations management, vendor management and escalation management. As a certified Kepner-Tregoe trainer I provide training to Engineer on all the.

Parktown

Linux firewall and Senior Microsoft support engineer

Johannesburg Area, South Africa

• Management Staff of Support Engineers and other Customer Support Engineers.
• Define and establish capacity plans for storage, network and virtualized systems to ensure resources are utilized effectively and efficiently.
• Manage and control program execution, job scheduling and system performance. Manage data center(s).
• Set and deliver service and performance standards for IT operations.
• Providing support and hands on management of a Microsoft server and application infrastructure within a physical and virtual infrastructure.
• Implement policies and procedures throughout the IT department using ITIL framework as a base.

Johannesburg Area, South Africa

• Management of all Infrastructure calls, internal and clients
• Crisis prevention and management
• Ensure calls are closed within SLA
• Monitoring and maintenance of internal and client servers.
• Creating Virtual Server environment for Development and testing purposes.
• Maintaining Virtual Server environment

Johannesburg Area, South Africa

• Management of all Remote Support and onsite calls
• Crisis prevention and management
• Escalation of calls to Premier and ICS teams
• Ensure calls are closed within SLA
• Manage real-time monitoring of all SLA clients servers and services through Nagios monitoring tool
• Manage daily, weekly monthly and annual pro-active work for all clients

Johannesburg Area, South Africa

• Multiple migrations from Windows 2000 to Windows 2003 (August 2005)
• Migration from Exchange 2000 to Exchange 2003 (August 2005)
• Ethernet and Wireless Network maintenance for 28 countrywide offices
• System Support foro Magicbus, Megabus & Coach Reservations Systemso Greyhound Reservationso Greyhound Reservation System Back-Officeo CS3 Accounting Systemo VIP Payroll System
• User and Desktop support for 230 users at 28 branches and outlets
• Telephonic Support for 230 users and over 800 agents that use Greyhound Reservations

Pretoria Area, South Africa

• First line telephonic support 500+ users
• Desktop and user support 500+ users
• Building and Installation of new PC’s
• Some server maintenance on Windows 2000 server
• All internal support
• Y2K Migration

Bachelor Of Science - Bs, Business Administration And Management, General

Education record

Education record