Carl Birch Email and Phone Number

Responsible for managing all operational aspects in order to achieve excellent customer service, quality, cost & delivery performance in line with company strategy, goals & values. Provide support & direction to enhance the performance, skills & knowledge of practice staff.• People: Recruitment/salaries of support staff; Induction of support staff/clinicians; Staff performance, development & training; Managing absence/sickness of staff/clinicians; Managing staff & clinician turnover levels; Employee relations; Actioning of grievances and disciplinary issues; Health & Safety compliance; Encourage effective teamwork.• Managerial/Financial: Hold monthly Practice Meetings with all practice staff incl clinicians; Action all business reports; Effectively balance people, operational & activity requirements; Manage appointment book & recall system; Manage correspondence & administration; Ensure all equipment is validated & effectively maintained to meet manufacturers, company HTMO1-05 guidance & compliance; Facilitate ordering new equipment as necessary; Management of transmission to DPB (or equivalent); Action bad debt procedures; Stock management; IT system management; Effective communication with all key business relationships; Cash handling/banking duties; Ensure staff & clincians operate to company policy and procedures; Audits as per policies; Action clinician pay.• Business Focus: Activity management to meet UDA/Private targets; Gather & analyse relevant activity data;  Manage LAT relationship & requirements at local level; Manage practice controllable costs in line with budgets; Grow patient numbers if required under LAT contracts; Practice accreditation.• Customer Service: Actively manage complaints; Manage waiting times to 6 weeks maximum; Manage telephone answering within guidelines; Obtain & review patient feedback via patient surveys; Proactively sell consumables in the practice.

Responsible for one Council-run Indoor Market, a Council-run Café, one privately-run Outdoor Market plus Continental & other specialist markets. I was the Responsible Officer for the building housing the Indoor Market & the Multi Storey Car Park which was valued at £1,000,000.Financial-Collection of weekly rents, administration & collection of arrears, the administration of petty cash & the upkeep of daily, weekly, monthly & annual financial records. Responsible for 2 annual budgets, one of approximately £800,000 (Indoor Market) and one of approximately £150,000 (Café).Administration-The day-to-day administration of 2 markets & a café, including maintaining accurate trader records & issuing and maintaining licenses. Researching & writing reports & procedures in addition to planning, writing & developing the building's Fire Evacuation Procedure. The maintenance of Health & Safety, fire & environmental hygiene records. Managerial-Responsible for 15 staff, including writing 6-monthly & annual reports. Also responsible for staff recruitment, course planning & attendance. Planning & carrying out regular fire, Health & Safety & environmental health inspections & writing the reports on those inspections. Creating, developing & maintaining close relationships with outside contractors in a wide variety of fields. Close liaison with other departments within the Council.Marketing-Responsible for an annual budget of £25,000 used to promote the Market & in planning and implementing special events within the Market including organising & running the biggest Armed Forces Day event in Herts, Beds & Bucks.As a result of my efforts I was the first Manager in the market's 30-year history to achieve 100% stall occupancy. I was involved in the planning & implementation of a £500,000 refurbishment of the Indoor Market & a £250,000 refurbishment of the Café. In 2008, I also planned & established a quarterly Farmer's Market that is still going today.

I was responsible for the day-to-day running of Milton Keynes Market which comprised 230 stalls and 26 pitching areas. I was also the Senior Market Manager in the company. Additional duties that go with this position included the organisation of specialist markets, staff placement and support to existing markets plus the researching and establishment of new markets.Financial - Setting rent rates for the market, daily rent collection, administration and collection of arrears, the administration of petty cash and advertising accounts and the upkeep of daily, weekly and monthly financial records.Administration - Creating and maintaining an accurate register of market traders, maintaining an up-to-date register of trader's personal and insurance details, issuing licenses, maintenance of Health and Safety documentation, planning and implementation of regular Health & Safety/environmental health inspections and general day-to-day administration.Managerial - Staff recruitment, liaison with local authorities and organisations, settling disputes and handling customer and trader complaints and the allocation of stalls to both regular and casual traders.Marketing - Responsible for researching and booking advertisements in addition to liaison with national trade magazines and newspapers for ongoing promotion. Negotiated a sponsorship deal with a local boy's football club.

I was responsible for the day-to-day running of a busy veterinary practice comprising 4 vets, 9 nurses and 4 part-time staff.Financial - Daily cashing up and weekly banking, maintaining the practice accounts, payments to suppliers, handling customer accounts/insurance claims and paying staff.Administration - Stock taking and ordering, handling all incoming and outgoing correspondence, maintenance of Health and Safety documentation. Practice Safety Officer. Production of Practice Manual. Established new office protocols and systems of work.Personnel - Organising and administrating training folders/courses for Trainee Nurses, maintenance and monitoring of staff documentation and handling of grievance or disciplinary issues.Customer Care - Dealing with clients either on the phone or at reception desk and generating condolence, vaccination and reminder letters.Practice Promotion - Production of Practice Brochure and bi-monthly Newsletter. Responsible for researching and booking advertisements.Facilities Management - Liaison with architect, builders and suppliers for planned Practice expansion. Negotiated service contracts with outside agencies. Day to day upkeep of the Practice.

I was responsible for the day-to-day running of a printing firm specialising in digital and litho printing, design and web services. I was responsible for ensuring the smooth running of all operations, from the booking in of jobs through to their successful completion and delivery. This involved the prioritising of work to ensure that jobs were completed accurately and on time whilst ensuring that ‘down-time' on the machines was kept to a minimum. I successfully achieved this by implementing new procedures to increase efficiency, whilst maintaining a hands-on approach to ensure that all jobs were carried out. Additional responsibilities included the ordering of stock and maintaining of stock levels, liaison with suppliers and clients, quoting on jobs and Year 2000 planning. Company Safety Officer.

I joined the company as a copywriter and print buyer, promoted to Print Production Executive in May 1997. Job involved the planning, production and distribution of all of Westminster's marketing pieces (which amounts to about 2 million pieces a year) and the authorisation of all relevant invoices to a strict budget. I was responsible for spending in excess of £2,000,000 per annum. This position involved a great deal of negotiation with suppliers with regards to better prices and more efficient service - indeed in 1996, I saved the Stamp Product Group department over £100,000 in print and mailing costs. Named Employee of the Quarter, in the second quarter of 1997, for saving the company £2,000 on one print job. I was also responsible for the upkeep and enlargement of the company's Research and Marketing library. My position at Westminster also gave me experience of the Internet and computer software packages such as Pagemaker, Quark, Photoshop, Microsoft Word and Excel.

With control over a staff of writers and designers responsible for the planning, production and distribution of 4 business to business magazines. Additional responsibilities included interviewing, writing and designing.

During my 14 years in the Corps, I served with a number of different units and in a number of different capacities. I passed my Command Training in 1987 and left the Corps with the rank of Corporal though I served as an Acting Sergeant on one tour of Northern Ireland. Management/Leadership - In a number of different appointments, I was responsible for:A 30-man entertainment committee with regards to the allocation and execution of their duties and the subsequent actioning of their reports.The organisation, training, motivation and control of 30 personnel during an emergency tour in Northern Ireland, including the leading of these men on daily foot and vehicle patrols.The control of a 7-man office and the organising, planning and allocation of work.The organisation, motivation, control and allocation of duties for an 8-10 man guard and Dog Section.Training - As part of a 5-man team, the planning, organising and conducting of training for officers and senior non-commissioned officers in the tactics and use of infantry support weapons. This included lecturing, instructing and briefing students, the setting and marking of proficiency tests, the production of visual aids and demonstration models and the organisation and control of training exercises.Security - Responsible for the documentary and physical security of a major NATO Headquarters in addition to the personal security of high-ranking NATO and National officers. The gathering and collation of intelligence material both at home and abroad, and the dissemination of this material to those concerned. On a number of deployments, led the personal protection section for the Brigadier 3 Commando Brigade.