Carl Choate Email & Phone Number

Develop Channel Partner sales Channel Program, Support all Master Agents and Regional PartnersDeveloped and lead all training for all Master Agents and PartnersAchieved above quota for program, managed entire program for Suddenlink/OptimumDeveloped portal for Partner sales and back office operations support processDeveloped overall process with Agents and Suddenlink/Optimum.5 - Time President Club winnerOnly employee in Suddenlink to exceed $1.4M in commercial business sales history

Direct Support for Call Center, exceeded $1M in sales for first time in 2011.Initiated outbound call center for commercial market, cold calling and current customer upsaleBuilt Outbound Call Center team, systems and process (Exceeded goals for 2011, 2012)Managed bonus compensation programs for sales, call center and employee programs Manage all sales incentive programs for Commercial BusinessManage Wireless Strategy and Plans for Commercial Business, Unified Communications product planningVendor negotiations and contracts with CPE equipmentDevelop Channel partner program with partner portal access, process, contract documents and compensation plan. Also manage daily activity of partnersCreated Employee Referral program generating over $2M in annualized Revenue

Product Manager 2004 – June 2008NEC Unified Solutions, Irving, TXManaged Dual Mode phone solution. Developed original specification for single mode and dual mode devices. Phone provides service in wireless and cellular network originating calls from NEC PBX.Managed NEC soft phone, SP30 and SP350, products. Achieved above budget performance for units and revenue each month.Managed VoIP terminal line for both traditional phones and new line introduced in 2008.Managed NEC entire Digital Signage product line including hardware, software, maintenance support and sales.Provided sales support for opportunities and presentations to customers on technical products.Support for trade shows and user groups

Weekly maintenance of residential pools, service and preventive care. New pool consulting for design and installation

Develop new relationships with OEM’s and Wireless providers not currently customers of Marconi Communications. Managed OEM’s and VAR’s in eight state region for products including power systems, outside plant, optical, ATM, RFID and broadband routing systems. Awarded largest wireless planning tool software contract in company history and awarded largest outside cabinet contract to date.Generated Motorola wireless planning software award that resulted in a revenue stream of: $7M in revenue in year one and $3M per year for next 3 years. Obtained AFC outside cabinet replacement resulting in $4M revenue - first year of contract. Established as in-building provider for Sprint Wireless which represented a new revenue source for Marconi. Revenue stream was: $2M first year with expected growth to $6M per year in year 2 and forward. Developed leasing program with Marconi Capital.

Sevis Systems was a start-up company developing SS7 equipment through Venture Capital funding. I was hired as the sales/business development person, one of two marketing people and product manager for the SS7 over IP product line. Sevis Systems closed and filed for Bankruptcy in April 2001. Arranged customer test site for SS7 firewall product and initial sales for product. Generated $100K revenue from Comanche telecom upon completion of testing.Arranged customer test site for LNP Cache product. Generated $80K in revenue upon completion of testing from Allegiance Telecom. Responsible for selling a “Resell” agreement with GTE for SS7 over IP and SS7 Firewall product. Expected value of resell agreement over 3 years $10M.Developed and received approval for patent on SS7 over IP product and developed technology specifications and product requirements.Instrumental in finding interim funding resource for company in the amount of $1M of Angel funding.

.Generated new customer engagement process for Lucent operations, adopted as standard customer process throughout Lucent. Developed new organization plans and process to define from customer contact through sales cycle, customer installation, ongoing support and final close out at end of contract. This included detailed plans and process flows. This process was adopted by Lucent Technologies as the standard for customer engagement throughout the company. This entire plan was developed and approved through Lucent Executive Management in 45 days. Maintained 100% customer retention and 80% win rate for new customer opportunities. Revenue for the organization was $310M per year. Developed new sales organization to focus activity on indirect channels, writing and developing collateral, marketing materials and pitch materials for new channel clients and knowledge transfer and training new team personnel. New clients included: Computer Associates and EDS resulting in $100M in revenue.

Engineered all SS7, Intelligent Network and Class 4 switch products for sales. Responsible for all proposal activity, marketing material, customer strategy and cost/revenue models. Developed in-country distributor in Brazil, setup proposal group and sales organization in Belo Horizonte, Brazil. Resulting in $4M in revenue the first year.Supported sales of the first switch products overseas (Germany, Brazil, Venezuela and Indonesia). Revenue generated was: $4.5M from CANTV in Venezuela, $4M in Batik in Brazil, $2M from Telecom in Indonesia and $30M from Deutsche Telecom in Germany.Developed LNP SS7 product that was 20% of price of competition. Price for GTE network upgrade was $4M versus $20M from competitive vendor.Developed configuration tool for switch engineering that substantially reduced design time.

Managed all activity for HFC rollout of Cable Modems in Tampa, Fl and Thousand Oaks, CA. Passed 300,000 homes in first 12 months. Managed network development, cable modem vendor process, front end vendor process and rollout to services. Setup internet service provider contracts with AOL and GTE INS. Setup applications with Pizza Hut and Pizza Inn for internet orders.Developed LAN/WAN modeling tools for customer capacity and network throughput. Modeled customer performance information used in building pricing and business models.Managed activity in GTE Labs to support rollout and modeled network and equipment testing. Developed RFI for VDSL technology. The scope included development of information requirements, specification requirements and detail documentation.

Managed all proposal financial activity with GTE Telephone Operations for opportunities over $2M in value. Hired and managed proposal team in Honolulu, HI for government and international proposals. Obtained win rate at or above 50% on $300M in bids for 2 years versus 8% win rate prior.Developed financial information for proposals and presented to management for approval. Attained major contracts at EDS Headquarters, Duke University, Texas Instruments and USC.

Managed Broadband product team with responsibility for rollout of SONET, DS3, OCX, Ethernet, Video Services and Customer Network Management services. Managed Narrowband product team with responsibility for rollout of DS1, Private Line, Digital Channel Service, X.25 and Security Monitor service. Also managed $25M capital and $30M expense budget for these services. Managed ISDN new service rollout and promotion, scope of new service included 30 cities. Developed marketing material including brochures, information package for telesales and radio advertising.

Bba, Finance

Bba, Accounting And Finance

Education record