As the Learning Relationship Manager at Canada Life, I am responsible for developing and implementing comprehensive learning strategies for 120+ internal and external wholesalers and sales managers, with a primary focus on ongoing training and upskilling initiatives. Leveraging a diverse range of learning technologies and collaborating across multiple departments, I create and deliver high-quality, engaging learning experiences that align with business objectives, enhance sales force capabilities, and reach a broad organizational audience in the wealth distribution channel. - Revolutionized sales training as Learning Relationship Manager by proposing, implementing, and deploying Seismic Learning platform, reducing course development time from 6-8 months to 1-2 months, benefiting 120 sales team members and achieving 95% positive feedback rating - Spearheaded development of formal onboarding program for inside wholesale team as Learning Relationship Manager, designing and implementing a comprehensive 30-day experience including 12 eLearning modules, 6 quizzes, and 12+ peer/manager meetings; program achieved 4.5/5-star rating from 40 new hires - Conceptualized and executed innovative 'Showcase Showdown' event as Learning Relationship Manager at national sales conference, engaging 70 team members in peer learning and skill demonstration; resulted in 46 recorded pitches, achieved 90% engagement score, and facilitated leadership coaching opportunities within 3 months of inception - Managed comprehensive soft skills training program for National Development Meeting, selecting and coordinating with 3rd party provider for 3 workshop topics, developing pre-work and sustainment plans for 100 diverse sales team members; delivered capstone reflection presentation, achieving 4.8/5 relevance score and 4.4/5 overall program rating.

As Manager, Learning Design at Mackenzie Investments, I led learning and development initiatives for a 150-person sales team, managing the LMS, designing eLearning courses, and collaborating cross-functionally to address organizational learning needs. My role encompassed implementing digital adoption tools, spearheading technology transition training, managing compliance testing, and mentoring talent, consistently delivering high-impact learning solutions with strong completion and satisfaction rates.- Recruited, hired, and mentored multiple interns/co-op students over a 2-year period, supervising their contributions to key L&D initiatives; guided projects including in-depth recommendations for team project management tools, curation of materials for Inside Wholesaler Development Program, and creation of reusable job aid templates, documentation templates, and media assets, significantly reducing material creation time and enhancing team productivity- Pioneered implementation of WalkMe digital adoption tool, integrating it with Salesforce CRM; reduced new hire time-to-competency by 30%, decreased CRM-related questions and errors by 75%, impacting 120 sales team members and catalyzing company-wide adoption of the solution.- Enhanced learning management by evaluating, selecting, and deploying Salesforce-integrated Docebo LMS, reducing new-user setup time by 90% and managing 75+ courses for 120 users; improved reporting from quarterly to weekly, increased elective course completion by 30%, and accelerated mandatory compliance completion to 100% within two weeks.

- Main point of contact for LMS system, including administrative, maintenance, and technicalaspects, as well as deploying and maintaining servers and cloud resources for LMS and eLearningsystems.- Manage complete lifecycle of IT projects including requirements gathering, analysis and proposaldevelopment, review, and selection, to overseeing the relationships with multiple vendors.- Conduct needs analysis, write technical documentation and implement relevant businesssolutions, such as creating a training portal for new hires which reduced completion time by 50%.- Selected and launched a new, self-hosted LMS in less than a month, moving away from a 3rdparty solution. The self-operated system enables the Operations and Instructional Design teamsto customize our eLearning educational products. These customizations along with processimprovements reduced internal costs by 95% post-implementation.- Evaluated multiple video conferencing platforms, and selected a new solution for theorganization. The selected platform now allows for efficient training processes to improve tutormanagement, reduce absenteeism, and resulted in a 25% decrease in operational costs per month.

- Screen, interview, and hire 1K+ contractors for various roles and ensure they complete theonboarding process quickly and in a positive way.- Develop training materials, facilitate online and in-person training sessions, assess learningtransfer. Track learner progress, and generate reports on learning activities and completion.- Design, develop, and deploy AICC/SCORM training modules in Adobe Captivate and ArticulateStoryline.

- Planned and implemented lessons, including instruction, assessments, and culminating activities, adjusting teaching strategies to benefit all students. Responsible for students from grades 7 to 12, in English, History, Civics, Physical Education, and ESL.- Taught students of all learning styles, including those with exceptionalities. Developed relevantteaching materials adjusted to the unique needs of students to ensure positive learning outcomes,and knowledge transfer.

- Taught and assessed over 1,000 students at each school as sole ESL/EFL teacher for Koreanstudents from grades 7 to 9.- Developed and deployed tablet-based ESL learning program for teachers and students- Initiated a training curriculum for teacher professional development for eLearning classrooms.