- Making outbound calls, promoting TV, internet, and mobility- Building rapport, and creating a great customer experience by asking probing questions and actively listening to the customer’s request- Presenting products and services based on the customers’ needs, and handling objections by explaining how the services and products will benefit them- Review the customers’ file to ensure they’re receiving the best value for their account- Developing relationships with customers, using active listening to empathize, provide solutions and partner with customers on a resolution- Results (based on a target of 7 sales per week): between 10 and 20 sales per week.

• Support the management of portfolio of brands and brand owners • Develop and execute commercial and trade-marketing plans for priority brands Create andexecute analysis and reporting on brands and categories• Manage and reconcile brand budgets• Project manage the listing application process and the in-store consumer engagementprograms.• Manage the coordination of Brand Owner / Winemaker in-market visits• Support the development and management of the digital marketing / social media campaigns

- Responsible for manufacturing pre-designed plant decorative panels- Management of assessing resourcing, packaging and installation at companies premises

- Goods flow management arrivals / departures through road and sea transport between France and Tunisia : Coordination with SAFRAN Tunisia team and customs department of shipments requested by sending invoices and the regularization of goods, dangerous goods (chemical products) and refrigerated trailer- Management of daily goods entry/exit within in WMS and Excel : between 1100 and 1300 dock entries per month- Achieved weekly goal of 4 to 6 trailers of exports with up to $1M1 – 1M3 of goods per trailer

- Scheduling of electrical, gas, forklift and elevator inspections for 15 technicians via outbound calls and planning software and promoting new services : 3-week planning of each technician and target of 50 calls per day- Supported professional development as a tutor and instructor for newcomers to the planning department- Project Manager : Goal achieved for increasing production by 1-2 hours weekly and 10% fuel reduction with implementation of new time optimization schedule by setting up a filtering system to target the most appropriate assignments

- Anticipation and management of supplier orders and raw materials inventory status (chemical products) via SAP and Excel- Project: Truck loading and unloading audit. Calculate and verify times for each step according to protocol. Review of safety standards followed by an oral presentation and report to Management and School.