Carl Hay Email & Phone Number

Katy, Texas, United States

Webster, Tx

• Facilitate excellent customer service and have built relationships with customers by understanding needs and knowing how to improve overall service or experience • Manage a team of 15 servers per shift while maintaining professionalism during high-stress situations with kitchen delays or conflict amongst staff with an average of 70 or more guests daily• Responsible for nightly check-out by calculating credit card tips and cash transactions owed to the restaurant by servers• Onboard over 30 new hires by tailoring training the unique restaurant environment and evaluate new employees on product knowledge to ensure that they are successful in providing great customer service

New Caney, Texas, United States

• Led a project to save the distribution center $197,056.00 in excess hours• Managed a team of 28 associates per day to receive an average of 110,000 cases per day worth $404,195.00 while maintaining a 100% of goal in products per hour.• Developed a new in-bounding method for trailers to save our asset protection associates 21,000 hours per year• Implemented a solution to prevent 120,000 errors per year occurring on the shipping dock.

Houston, Texas

• Manage $5,366 in organizations’ bank account by setting a quarterly budget from evaluated expense reports and collaborating with event planners at university to ensure that all expenses are accounted for• Approve and deny necessary expenditures while still maintaining an excellent member experience • Record keeping for transactions, filing of expense reports, and ensure that the organization is following university rules and regulations as a non-profit student organization