Carl Smith Email & Phone Number

580 California Street 1.800.479.7589 Installed, maintained and troubleshooted Macintosh hardware and software Prescribed service for Macintosh hardware and software Trained sales personnel on the use of Macintosh hardware and software Demonstrated Macintosh iMac computer to Apple clients at assigned vendors (CompUSA) Inventoried Macintosh computer merchandise and electronically transmitted sales data

COMSAT Drive 301.428.4010 Assisted in the conversion from WANG to Novell 3.1 client/server system. Assisted Novell 3.1 supervisor on LAN troubleshooting user accounts Set up and configured PC and Macintosh workstations and peripherals for Novell 3.1 Assisted with installation and troubleshooting of end-user software Created and maintained a Help Desk Support System for LAN and PC applications and user, which networked into all company worldwide offices. Trained users on Windows 3.1, Word for Windows, CCMail, and developed an introduction to the LAN. Module included the Login procedure and introduction to SABRE menu. • Logging in to the LAN• Introduction to the SABRE Menu• Windows 3.1, MS Word and CCMail

Managed a computer laboratory of 30 Apple IIe computers Installed and troubleshooted software and hardware Taught remedial reading• Numerous awards and citations for job performanceMilitary ServiceUSMC 7/56 – 7/60

7/02 – 11/09 $50,000 annually * Downsized-Layoff

Participated in 32-bit migration from Windows 3.1 to Windows 95 (Y2K certified) at Sentara Health System. Integrated PC systems back into Novell 4.1 LAN. Set-up Inventory Control System via Microsoft Access for all incoming IT products from vendors. Assisted in the instruction of Microsoft NT Networking Essentials

Constructed a Macintosh network of 6 Mac Classic 4 IIg computers and a Mac PC server for a classroom laboratory Installed software and provided support for LAN management and upgrades Developed, coordinated and conducted Macintosh training for students and staff Offered software recommendations to the school administration Taught remedial reading

Maintained the computer laboratory for the School of Education Upgraded software and hardware, inventory lab Developed guidelines for using the computer laboratory Assisted in the instruction of Pascal computer language Offered software and hardware recommendations

Computer Based Instruction

Bachelor Of Science (Bs), Education

Activities and Societies: Student Government School Newspaper

Bs, English